Xsolla Charged My Card $30 Without My Authorization

I discovered from a transaction on my İş Bankası card statement that Xsolla charged me $30 on September 5, 2026, even though I did not authorize or make any transaction with Xsolla. I have never purchased any game, product, or service through Xsolla for this amount.

As soon as I noticed the charge, I contacted both Xsolla and my bank through their respective support channels. However, I have not received any response so far, and the issue remains unresolved. I have suffered financial loss as a result of this unauthorized transaction.

I request that the $30 charged to my card be refunded immediately and that I receive a written explanation of how this unauthorized transaction occurred.