VivaVideo charged me for an annual subscription without notifying me after the free trial. How can I request a refund?

I downloaded the VivaVideo app from the App Store after seeing that it offered a 3-day free trial. However, after noticing that almost all templates within the app required payment, I deleted the app immediately without approving or activating any subscription. Despite this, I noticed today that a ...

I downloaded the VivaVideo app on my iOS device and only tried it once. However, despite not giving any approval or explicit consent, I later noticed that an annual subscription fee of $72 was charged to my card. This transaction, dated March 23, 2026, appears on my Yapı Kredi Bank World Platinum c...

I started a 3-day free trial on the VivaVideo app, but despite not giving any clear approval, a charge of $44 was made from my account on March 26, 2026, at 12:10 PM under the name “VivaVideo subscription.” I only intended to try the free trial for testing purposes and did not realize that any paid...

On March 21, 2026, I noticed through a mobile notification that a charge of $42 was made from my VakıfBank debit card under the name “VivaVideo” without my knowledge or consent. I am not even familiar with what VivaVideo is, and seeing money withdrawn from my account as if I had approved it was both...

I downloaded the VivaVideo mobile app on my iPhone on March 10 after seeing that it offered a 7-day free trial. I started using the trial without encountering any clear approval or confirmation screen. However, on the third day of the trial (March 12), I noticed that an annual subscription fee of $7...

On 5 March 2026, an amount of 184,000 UGX was deducted from my bank account for a VivaVideo VIP yearly subscription that I never knowingly requested or approved. I did not subscribe to this VIP yearly plan, and the money was taken from my account without my consent. After noticing the deduction, I c...

The app VivaVideo initiated a free trial based on a video that appeared while my daughter was using my iPhone, and a $53 charge was made to the credit card linked to my App Store account. As a result of this action—triggered unknowingly by a small child—I ended up paying for an app that I never inte...

I started a subscription on the VivaVideo app that was shown on the App Store as a 3-day free trial. However, despite there being no confirmation screen or clear disclosure, I discovered on January 10, 2026 that $53 had been charged to my card for an annual Premium subscription. As soon as I notice...

I recently downloaded the VivaVideo Android app on 31 December 2025 without fully understanding that it could lead to a large charge. On the morning of 3 January 2026, I discovered that 60,000 Naira had been debited from my Access Bank Nigeria card ending in 8475 without my clear knowledge or consen...

On November 29, 2025, I started a 3-day free trial subscription for an app called Vivavideo through the App Store. Although the app clearly stated that no charges would be applied during the free trial period, on that same day without any confirmation screen or additional notice, a $53 charge was ad...

I started a subscription to the Vivavideo app because the information stated there was a 3-day free trial. However, before the 3-day trial period ended, on December 28, 2025 at about 7:37 PM, an annual subscription fee of $53 was charged from my account. I initiated this service to take advantage o...

I started using the Viva Video app on November 19, 2025 through the Google Play Store with a 3-day free trial. I planned to cancel the subscription before the trial ended because I did not want to pay, but since I forgot to cancel, the system renewed the subscription automatically. On November 23, ...

I used the free trial of the VivaVideo app and canceled my subscription before the trial period ended. However, despite this, on 24.09.2025, an amount of 1,339.90 ₺ was withdrawn from my card ending in 5001 without my permission. No payment should have been taken after the trial period expired. I co...

Even though I used the free version of the VivaVideo app only once, a charge of $79 was taken from my credit card on 13/11/2025 because I had not deleted the app. I did not receive any warning or notification inside the app, and I never gave any kind of approval for a subscription. After the charge...

Even though I only tried the free version of the VivaVideo app once, a charge of $31 was withdrawn from my credit card on October 8, 2025, because I didn’t delete the app. I did not receive any notification or warning in the app, and I never gave consent for any subscription renewal or payment. Aft...

I was using the VivaVideo app on my iPhone 11, and on October 1, 2025, a charge of $55 was withdrawn from my account through the App Store as a yearly subscription fee, without my knowledge or consent. I did not receive any notification or reminder that the free trial would automatically convert int...

I was using the VivaVideo app on my iPhone 13 under the username “Sevcin.” In October 2025, a $55 annual subscription fee was charged to my account through the App Store without my knowledge or consent. I had no idea that the app would automatically convert to a paid membership after the trial perio...

On September 28, 2025, at 12:29 p.m., a charge of $33 was made to my credit card under the name VivaVideo. However, I only use the free version of the VivaVideo app and do not have any active subscription. I am also not currently using the app. I never started a membership or gave payment authorizat...

I used the free trial of the VivaVideo app and canceled my subscription before the trial period ended. However, on September 24, 2025, $31 was withdrawn from my Ziraat Bank card ending in 9142 without my consent. No payment should have been taken after the trial period expired. I contacted my bank ...

Today, while using my iPhone 13 to edit photos, I downloaded the VivaVideo and InShot apps. Without any confirmation screen or notification, a total of $47 was charged to my card (last four digits: 4985) — $31 from VivaVideo and $16 from InShot — all in one transaction. It was my first time startin...

On September 16, 2025, an amount of $31 was deducted from my bank account via Google Play for the VivaVideo app, even though I never subscribed to any plan on my Android device. I did not give any consent or authorization, nor did I receive any notification or message regarding such a payment. When...

I paid $55 through the App Store for a VivaVideo subscription on my iPhone. However, even though I canceled the subscription through the app today, the refund has not been processed. I have not yet contacted customer service about this issue. I request that my payment be refunded as soon as possible...

On August 17, I downloaded the VivaVideo app on my iPhone. The app displayed a yearly subscription fee of $55, but I did not approve the purchase because I didn’t want to subscribe. However, since the app offered a 3-day free trial, I forgot to delete it, and once the trial ended, $55 was charged to...

On August 12, 2024, at 3:52 p.m., a yearly VIP subscription was activated on the VivaVideo app without my consent, and $55 was charged to my account. I use the app through the App Store with the email address g*************@icloud.com**. I just discovered this charge and want to clarify that I never...

On August 13, 2025, at 7:21 p.m., I downloaded the VivaVideo 2025 app from Google Play Store onto my Samsung A54 Android phone. The app stated that it included a 3-day free trial, and as part of the process, I was asked to enter my card information. However, immediately after entering my details, $3...