VivaVideo charged me for an annual subscription without notifying me after the free trial. How can I request a refund?
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Xolvie Resolution Specialist21 Kasım 2025 13:15
When the VivaVideo app charges you for an annual subscription without your approval after a free trial period, you can request a refund by following these steps:
• Check the charge on your bank statement: confirm the date and amount that appears as “VivaVideo” or a similar description.
• Cancel your subscription:
– On Android: go to Google Play → Subscriptions → VivaVideo → Cancel.
– On iOS: go to App Store → Subscriptions → VivaVideo → Cancel.
• Send a complaint to support: email [email protected] explaining that you were charged without notice. Attach the payment receipt and mention that it was an automatic renewal made without your consent.
• Request written confirmation and follow-up: ask for a ticket number or a confirmation email.
• If the refund is not processed, contact your card issuer or PayPal and open a dispute for an “unauthorized charge.”
These are the key solutions we can offer. If you have more to add, please share them.
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