VivaVideo charged me for an annual subscription without notifying me after the free trial. How can I request a refund?

The app VivaVideo initiated a free trial based on a video that appeared while my daughter was using my iPhone, and a $53 charge was made to the credit card linked to my App Store account. As a result of this action—triggered unknowingly by a small child—I ended up paying for an app that I never inte...

I started a subscription on the VivaVideo app that was shown on the App Store as a 3-day free trial. However, despite there being no confirmation screen or clear disclosure, I discovered on January 10, 2026 that $53 had been charged to my card for an annual Premium subscription. As soon as I notice...

I recently downloaded the VivaVideo Android app on 31 December 2025 without fully understanding that it could lead to a large charge. On the morning of 3 January 2026, I discovered that 60,000 Naira had been debited from my Access Bank Nigeria card ending in 8475 without my clear knowledge or consen...

On November 29, 2025, I started a 3-day free trial subscription for an app called Vivavideo through the App Store. Although the app clearly stated that no charges would be applied during the free trial period, on that same day without any confirmation screen or additional notice, a $53 charge was ad...

I started a subscription to the Vivavideo app because the information stated there was a 3-day free trial. However, before the 3-day trial period ended, on December 28, 2025 at about 7:37 PM, an annual subscription fee of $53 was charged from my account. I initiated this service to take advantage o...

I started using the Viva Video app on November 19, 2025 through the Google Play Store with a 3-day free trial. I planned to cancel the subscription before the trial ended because I did not want to pay, but since I forgot to cancel, the system renewed the subscription automatically. On November 23, ...

I used the free trial of the VivaVideo app and canceled my subscription before the trial period ended. However, despite this, on 24.09.2025, an amount of 1,339.90 ₺ was withdrawn from my card ending in 5001 without my permission. No payment should have been taken after the trial period expired. I co...

Even though I used the free version of the VivaVideo app only once, a charge of $79 was taken from my credit card on 13/11/2025 because I had not deleted the app. I did not receive any warning or notification inside the app, and I never gave any kind of approval for a subscription. After the charge...

Even though I only tried the free version of the VivaVideo app once, a charge of $31 was withdrawn from my credit card on October 8, 2025, because I didn’t delete the app. I did not receive any notification or warning in the app, and I never gave consent for any subscription renewal or payment. Aft...

I was using the VivaVideo app on my iPhone 11, and on October 1, 2025, a charge of $55 was withdrawn from my account through the App Store as a yearly subscription fee, without my knowledge or consent. I did not receive any notification or reminder that the free trial would automatically convert int...

I was using the VivaVideo app on my iPhone 13 under the username “Sevcin.” In October 2025, a $55 annual subscription fee was charged to my account through the App Store without my knowledge or consent. I had no idea that the app would automatically convert to a paid membership after the trial perio...

On September 28, 2025, at 12:29 p.m., a charge of $33 was made to my credit card under the name VivaVideo. However, I only use the free version of the VivaVideo app and do not have any active subscription. I am also not currently using the app. I never started a membership or gave payment authorizat...

I used the free trial of the VivaVideo app and canceled my subscription before the trial period ended. However, on September 24, 2025, $31 was withdrawn from my Ziraat Bank card ending in 9142 without my consent. No payment should have been taken after the trial period expired. I contacted my bank ...

Today, while using my iPhone 13 to edit photos, I downloaded the VivaVideo and InShot apps. Without any confirmation screen or notification, a total of $47 was charged to my card (last four digits: 4985) — $31 from VivaVideo and $16 from InShot — all in one transaction. It was my first time startin...

On September 16, 2025, an amount of $31 was deducted from my bank account via Google Play for the VivaVideo app, even though I never subscribed to any plan on my Android device. I did not give any consent or authorization, nor did I receive any notification or message regarding such a payment. When...

I paid $55 through the App Store for a VivaVideo subscription on my iPhone. However, even though I canceled the subscription through the app today, the refund has not been processed. I have not yet contacted customer service about this issue. I request that my payment be refunded as soon as possible...

On August 17, I downloaded the VivaVideo app on my iPhone. The app displayed a yearly subscription fee of $55, but I did not approve the purchase because I didn’t want to subscribe. However, since the app offered a 3-day free trial, I forgot to delete it, and once the trial ended, $55 was charged to...

On August 12, 2024, at 3:52 p.m., a yearly VIP subscription was activated on the VivaVideo app without my consent, and $55 was charged to my account. I use the app through the App Store with the email address g*************@icloud.com**. I just discovered this charge and want to clarify that I never...

On August 13, 2025, at 7:21 p.m., I downloaded the VivaVideo 2025 app from Google Play Store onto my Samsung A54 Android phone. The app stated that it included a 3-day free trial, and as part of the process, I was asked to enter my card information. However, immediately after entering my details, $3...

I downloaded the VivaVideo app, thinking it was free, but on July 27, $31 was withdrawn from my account without any authorization or confirmation. I did not give any consent for this charge at any point. I request an immediate refund of the amount taken. Otherwise, I will file a complaint with the ...

I downloaded the VivaVideo app thinking it was free. I did not approve any subscription and did not start a trial. I genuinely believed I was using the app for free. However, since my card information was already saved, a subscription fee was charged automatically without any notification or approva...

VivaVideo has withdrawn $33 from my account without my knowledge or consent. There is no available contact information to reach their support team — this situation is completely unacceptable. I demand an immediate refund of my money. If the refund is not issued, I will take the necessary legal acti...

Without my permission—and even though I never downloaded the VivaVideo app or created an account—it was automatically installed from the Play Store and a $32 annual subscription fee was charged to my account. I demand a full and immediate refund of this amount.

During the trial period, VivaVideo charged me the annual subscription fee without my consent. If a refund is not issued, I will file a complaint with the Consumer Arbitration Committee. I demand an immediate refund of the $33 that was unjustly taken. I wanted to share this issue publicly in hopes th...

I purchased a 1-month VivaVideo VIP membership on May 26, 2025, but as of June 5, 2025, the app says I don’t have VIP access and I can’t create videos. I paid for a full month, yet it’s only been 10 days, and I’m unable to use the features I paid for. I request that my VIP membership be reactivated...