I used the free trial of the VivaVideo app and canceled my subscription before the trial period ended. However, on September 24, 2025, $31 was withdrawn from my Ziraat Bank card ending in 9142 without my consent. No payment should have been taken after the trial period expired.
I contacted my bank and submitted a refund request, but I have not yet reached out to VivaVideo customer service. I request that this amount be refunded to me as soon as possible. Otherwise, I will take legal action. No company has the right to withdraw money from my account without my authorization.
I used the free trial of the VivaVideo app and canceled my subscription before the trial period ended. However, despite this, on 24.09.2025, an amount of 1,339.90 ₺ was withdrawn from my card ending in 5001 without my permission. No payment should have been taken after the trial period expired. I co...
I started using the Viva Video app on November 19, 2025 through the Google Play Store with a 3-day free trial. I planned to cancel the subscription before the trial ended because I did not want to pay, but since I forgot to cancel, the system renewed the subscription automatically. On November 23, ...
I downloaded the VivaVideo app as a 3-day free trial and canceled it on the first day. However, I later discovered that $31 had been charged to my account. I’ve seen that many other users have experienced the same issue. I never used the app after canceling, but since my card was linked to my App St...
Even though I only tried the free version of the VivaVideo app once, a charge of $31 was withdrawn from my credit card on October 8, 2025, because I didn’t delete the app. I did not receive any notification or warning in the app, and I never gave consent for any subscription renewal or payment. Aft...
On September 16, 2025, an amount of $31 was deducted from my bank account via Google Play for the VivaVideo app, even though I never subscribed to any plan on my Android device. I did not give any consent or authorization, nor did I receive any notification or message regarding such a payment. When...
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