Even though I only tried the free version of the VivaVideo app once, a charge of $31 was withdrawn from my credit card on October 8, 2025, because I didn’t delete the app. I did not receive any notification or warning in the app, and I never gave consent for any subscription renewal or payment.
After noticing the charge, I tried contacting customer service, but the support options were only in English, and I couldn’t reach anyone directly. When I contacted my bank, they told me to reach out to the app’s support team. Throughout this process, I have been left without assistance, and money was taken from my account even though I didn’t use any paid services.
I request a full refund of the $31 that was unjustly charged to my account.
Even though I used the free version of the VivaVideo app only once, a charge of $79 was taken from my credit card on 13/11/2025 because I had not deleted the app. I did not receive any warning or notification inside the app, and I never gave any kind of approval for a subscription. After the charge...
On September 28, 2025, at 12:29 p.m., a charge of $33 was made to my credit card under the name VivaVideo. However, I only use the free version of the VivaVideo app and do not have any active subscription. I am also not currently using the app. I never started a membership or gave payment authorizat...
I downloaded the VivaVideo app as a 3-day free trial and canceled it on the first day. However, I later discovered that $31 had been charged to my account. I’ve seen that many other users have experienced the same issue. I never used the app after canceling, but since my card was linked to my App St...
On September 16, 2025, an amount of $31 was deducted from my bank account via Google Play for the VivaVideo app, even though I never subscribed to any plan on my Android device. I did not give any consent or authorization, nor did I receive any notification or message regarding such a payment. When...
On August 13, 2025, at 7:21 p.m., I downloaded the VivaVideo 2025 app from Google Play Store onto my Samsung A54 Android phone. The app stated that it included a 3-day free trial, and as part of the process, I was asked to enter my card information. However, immediately after entering my details, $3...
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