I downloaded the VivaVideo app on my iOS device and only tried it once. However, despite not giving any approval or explicit consent, I later noticed that an annual subscription fee of $72 was charged to my card.
This transaction, dated March 23, 2026, appears on my Yapı Kredi Bank World Platinum credit card statement. I did not intend to start any subscription and only tested the app briefly. Therefore, I consider this charge completely unauthorized and made without my knowledge. I also have my account statement as proof of this transaction.
I request that the $72 annual subscription fee charged without my consent be canceled and fully refunded to me.
I downloaded the VivaVideo mobile app on my iPhone on March 10 after seeing that it offered a 7-day free trial. I started using the trial without encountering any clear approval or confirmation screen. However, on the third day of the trial (March 12), I noticed that an annual subscription fee of $7...
Even though I used the free version of the VivaVideo app only once, a charge of $79 was taken from my credit card on 13/11/2025 because I had not deleted the app. I did not receive any warning or notification inside the app, and I never gave any kind of approval for a subscription. After the charge...
On March 21, 2026, I noticed through a mobile notification that a charge of $42 was made from my VakıfBank debit card under the name “VivaVideo” without my knowledge or consent. I am not even familiar with what VivaVideo is, and seeing money withdrawn from my account as if I had approved it was both...
I downloaded the VivaVideo app thinking it was free. I did not approve any subscription and did not start a trial. I genuinely believed I was using the app for free. However, since my card information was already saved, a subscription fee was charged automatically without any notification or approva...
On September 28, 2025, at 12:29 p.m., a charge of $33 was made to my credit card under the name VivaVideo. However, I only use the free version of the VivaVideo app and do not have any active subscription. I am also not currently using the app. I never started a membership or gave payment authorizat...
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