On 5 March 2026, an amount of 184,000 UGX was deducted from my bank account for a VivaVideo VIP yearly subscription that I never knowingly requested or approved. I did not subscribe to this VIP yearly plan, and the money was taken from my account without my consent. After noticing the deduction, I contacted VivaVideo support to clarify the situation and request a refund. However, I was told that I had subscribed for the yearly VIP and that they would not refund my money because they consider the subscription to be authorized. I completely disagree with this, as I did not intend to purchase a yearly VIP subscription and did not give clear consent for this charge. I request that this unauthorized yearly VIP subscription be cancelled immediately and that the full amount of 184,000 UGX deducted from my bank account be refunded. I also ask that my account be checked to ensure that no further charges are made without my explicit consent and confirmation in the future.
On September 16, 2025, an amount of $31 was deducted from my bank account via Google Play for the VivaVideo app, even though I never subscribed to any plan on my Android device. I did not give any consent or authorization, nor did I receive any notification or message regarding such a payment. When...
I recently downloaded the VivaVideo Android app on 31 December 2025 without fully understanding that it could lead to a large charge. On the morning of 3 January 2026, I discovered that 60,000 Naira had been debited from my Access Bank Nigeria card ending in 8475 without my clear knowledge or consen...
I am writing regarding an unauthorized debit related to a Viva subscription taken from my First Bank card (Verve, last four digits 9663). On the 28th of February, ₦60,000 was debited from my account for a Viva subscription that I did not consent to and do not intend to use. I am currently at my bank...
On September 28, 2025, at 12:29 p.m., a charge of $33 was made to my credit card under the name VivaVideo. However, I only use the free version of the VivaVideo app and do not have any active subscription. I am also not currently using the app. I never started a membership or gave payment authorizat...
I started using the Viva Video app on November 19, 2025 through the Google Play Store with a 3-day free trial. I planned to cancel the subscription before the trial ended because I did not want to pay, but since I forgot to cancel, the system renewed the subscription automatically. On November 23, ...
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