VivaVideo Refund Denied Even Though App Was Never Used

The app VivaVideo initiated a free trial based on a video that appeared while my daughter was using my iPhone, and a $53 charge was made to the credit card linked to my App Store account. As a result of this action—triggered unknowingly by a small child—I ended up paying for an app that I never intended to use.

I noticed this subscription charge on January 5, 2026, and on January 7, 2026, I reported the issue the same day without even opening the app. I explained the situation in detail and requested a refund. However, my refund request was completely ignored and denied. The fact that the app went unused and that the error was made by a young child was not taken into consideration, which I find to be entirely opportunistic.

I am requesting a refund of the $53 I was forced to pay for an app I did not use and do not find valuable. I also want this hardship to be resolved and for companies to adopt a fairer approach in favor of users in situations like this.