Even though I used the free version of the VivaVideo app only once, a charge of $79 was taken from my credit card on 13/11/2025 because I had not deleted the app. I did not receive any warning or notification inside the app, and I never gave any kind of approval for a subscription.
After the charge was made, I tried to contact customer support, but the support channels are only in English and I couldn’t reach any representative. When I spoke with my bank, I was told that I needed to contact the app developer. I canceled the subscription from my iPhone, but I did not receive any refund or confirmation message from the app or from the App Store. Throughout this process, I have been inconvenienced, and money was taken from my account even though I did not benefit from any service.
The transaction took place in Istanbul, and the last four digits of my credit card are 4390. I request a full refund of the $79 that was taken from me without justification.
Even though I only tried the free version of the VivaVideo app once, a charge of $31 was withdrawn from my credit card on October 8, 2025, because I didn’t delete the app. I did not receive any notification or warning in the app, and I never gave consent for any subscription renewal or payment. Aft...
On August 17, I downloaded the VivaVideo app on my iPhone. The app displayed a yearly subscription fee of $55, but I did not approve the purchase because I didn’t want to subscribe. However, since the app offered a 3-day free trial, I forgot to delete it, and once the trial ended, $55 was charged to...
I was using the VivaVideo app on my iPhone 11, and on October 1, 2025, a charge of $55 was withdrawn from my account through the App Store as a yearly subscription fee, without my knowledge or consent. I did not receive any notification or reminder that the free trial would automatically convert int...
On September 28, 2025, at 12:29 p.m., a charge of $33 was made to my credit card under the name VivaVideo. However, I only use the free version of the VivaVideo app and do not have any active subscription. I am also not currently using the app. I never started a membership or gave payment authorizat...
I downloaded the VivaVideo app as a 3-day free trial and canceled it on the first day. However, I later discovered that $31 had been charged to my account. I’ve seen that many other users have experienced the same issue. I never used the app after canceling, but since my card was linked to my App St...
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