I started using the Viva Video app on November 19, 2025 through the Google Play Store with a 3-day free trial. I planned to cancel the subscription before the trial ended because I did not want to pay, but since I forgot to cancel, the system renewed the subscription automatically.
On November 23, 2025, I noticed in my account activity that $46 was charged to my Ziraat Bank card ending in 5001 without my permission or approval. No previous payments had ever been taken from this card for Viva Video. I have the bank receipt and account transaction records for this charge.
I contacted my bank about the issue and requested a refund. I have not yet contacted Viva Video customer service. Since this charge was made without my explicit knowledge and consent, I request that the amount be refunded to my card as soon as possible.
Otherwise, I will pursue legal action, as I do not accept any money being withdrawn from my account without my authorization.
I used the free trial of the VivaVideo app and canceled my subscription before the trial period ended. However, on September 24, 2025, $31 was withdrawn from my Ziraat Bank card ending in 9142 without my consent. No payment should have been taken after the trial period expired. I contacted my bank ...
On August 13, 2025, at 7:21 p.m., I downloaded the VivaVideo 2025 app from Google Play Store onto my Samsung A54 Android phone. The app stated that it included a 3-day free trial, and as part of the process, I was asked to enter my card information. However, immediately after entering my details, $3...
I used the free trial of the VivaVideo app and canceled my subscription before the trial period ended. However, despite this, on 24.09.2025, an amount of 1,339.90 ₺ was withdrawn from my card ending in 5001 without my permission. No payment should have been taken after the trial period expired. I co...
On September 16, 2025, an amount of $31 was deducted from my bank account via Google Play for the VivaVideo app, even though I never subscribed to any plan on my Android device. I did not give any consent or authorization, nor did I receive any notification or message regarding such a payment. When...
Even though I only tried the free version of the VivaVideo app once, a charge of $31 was withdrawn from my credit card on October 8, 2025, because I didn’t delete the app. I did not receive any notification or warning in the app, and I never gave consent for any subscription renewal or payment. Aft...
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