Refund Requested for Unintended VivaVideo Subscription Purchase
A VivaVideo subscription was activated by mistake, and my account was charged approximately $30. The subscription was processed about three to four days ago, but I did not knowingly or intentionally agree to purchase it. I only realized what had happened after I noticed that the payment had already been charged, and I have not received any refund.
I have not been able to contact VivaVideo directly or find an appropriate support channel to resolve this issue on my own. As a result, I have been left with an unwanted subscription and an unexpected charge that I never intended to authorize.
My name is Selçuk Şenç**. I respectfully request that the full amount of approximately $30 be refunded to my original payment method as soon as possible. I also ask that the subscription be canceled, if it has not already been canceled, and that appropriate measures be taken to help prevent similar accidental subscription charges in the future.
