Refund Requested for Accidental VivaVideo VIP Subscription Purchase

Today, I accidentally purchased a VivaVideo Annual VIP subscription, and approximately $28 (originally ₺1,339.99) was charged to my Akbank account. This purchase was made by mistake, and I did not intentionally subscribe to or wish to purchase this annual membership.

After noticing the charge, we attempted to cancel the subscription and request a refund through the application. However, it was unclear whether the request was successfully submitted, and we did not receive any confirmation or clear information regarding the status of the cancellation or refund.

I do not need this subscription and do not wish to use the service. Therefore, I respectfully request that the Annual VIP subscription be canceled immediately and that the full amount of approximately $28 (originally ₺1,339.99) be refunded to my original payment method linked to my Akbank account as soon as possible.

I would also appreciate written confirmation that the subscription has been canceled and that no future renewal charges will be made.