Temu Package Has Not Arrived at the Selected Pickup Station

I recently had a delivery with Park N Parcel for my parcel with tracking number BG000014481207. The delivery was supposed to be placed into the POPStation/locker at Nex Mall Serangoon, which is the location I clearly provided. Today, the delivery person called me but seemed confused and did not know how to put my package into the POPStation. Because of this, my parcel was not properly placed in the locker and I still have not received it. The call was only by phone, so I do not have any written or visual proof of our conversation. I request that Park N Parcel urgently ensure that my parcel is correctly placed into the POPStation at Nex Mall Serangoon or provide an immediate solution so I can collect my item without further delay.