I recently downloaded the VivaVideo Android app on 31 December 2025 without fully understanding that it could lead to a large charge. On the morning of 3 January 2026, I discovered that 60,000 Naira had been debited from my Access Bank Nigeria card ending in 8475 without my clear knowledge or consent. At the moment, I do not even have up to 10,000 Naira left on my bank card, so this unexpected debit has put me under serious financial stress. I have not contacted VivaVideo support or my bank yet, but I am writing this complaint to state clearly that I did not knowingly approve this 60,000 Naira payment. I am very uncomfortable that an app I just downloaded has resulted in such a large charge. I kindly request a full refund of the 60,000 Naira that was taken from my Access Bank card and the cancellation of any active or future subscription associated with my account so that no further debits occur.
I started using the Viva Video app on November 19, 2025 through the Google Play Store with a 3-day free trial. I planned to cancel the subscription before the trial ended because I did not want to pay, but since I forgot to cancel, the system renewed the subscription automatically. On November 23, ...
On September 16, 2025, an amount of $31 was deducted from my bank account via Google Play for the VivaVideo app, even though I never subscribed to any plan on my Android device. I did not give any consent or authorization, nor did I receive any notification or message regarding such a payment. When...
Even though I only tried the free version of the VivaVideo app once, a charge of $31 was withdrawn from my credit card on October 8, 2025, because I didn’t delete the app. I did not receive any notification or warning in the app, and I never gave consent for any subscription renewal or payment. Aft...
On August 13, 2025, at 7:21 p.m., I downloaded the VivaVideo 2025 app from Google Play Store onto my Samsung A54 Android phone. The app stated that it included a 3-day free trial, and as part of the process, I was asked to enter my card information. However, immediately after entering my details, $3...
I used the free trial of the VivaVideo app and canceled my subscription before the trial period ended. However, despite this, on 24.09.2025, an amount of 1,339.90 ₺ was withdrawn from my card ending in 5001 without my permission. No payment should have been taken after the trial period expired. I co...
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