Gülsüm

Complaints(2)

Apple Rejects Refund After Child Accidentally Triggers Subscription

Gülsüm

iPhone

January 12 12:10 AM21

I am using an iPhone 17 Pro Max with iOS 26.2, and I have an Apple App Store account registered in Turkey. While my youn...g daughter was using my phone, an application called Via Video appeared on the screen, and through a video, she unintentionally started a free trial. As a result, a subscription wa...

VivaVideo Refund Denied Even Though App Was Never Used

Gülsüm

VivaVideo

January 11 11:58 PM15

The app VivaVideo initiated a free trial based on a video that appeared while my daughter was using my iPhone, and a $53... charge was made to the credit card linked to my App Store account. As a result of this action—triggered unknowingly by a small child—I ended up paying for an app that I never inte...