Viagogo canceled my ticket purchase after confirming the order, how can I get compensated?

If Viagogo canceled your ticket purchase after confirming the order, start by contacting their customer service through the Help Centre (https://support.viagogo.com/) or by emailing [email protected].

Give your order number, information about the event, and any communication that has to do with the cancellation. According to Viagogo's Buyer Guarantee (https://support.viagogo.com/articles/61000309340-what-is-the-viagogo-guarantee), they have to give you a new ticket or a full return.

If Viagogo can't fix the problem, you should challenge the charge with your bank or credit card company. A lot of banks let you get your money back for services or goods that weren't delivered or cancelled.

Make sure you have proof of both the confirmed sale and the cancellation that followed.

You might also want to file a complaint with Xolvie. This can make your case stronger and make it more likely that you will get paid.