Viagogo canceled my ticket purchase after confirming the order, how can I get compensated?

I listed my ticket on Viagogo for the Fenerbahçe – Galatasaray match held at Chobani Stadium, located in the Fenerium Upper G block. On November 18, I received a notification that the ticket had been sold. I then uploaded the ticket to the system, and the buyer approved it. A few days before the ma...

I purchased a ticket through Viagogo for the Yıldız Tilbe concert scheduled to take place on July 18, 2025, at Bodrum Antique Theater. The event was canceled because the government banned all such events, meaning the cancellation had nothing to do with me. Despite this, I still have not received a r...

On November 19, 2025, at 11:00 a.m., I made a purchase through the Viagogo website for a Tarkan concert. I completed a payment of $1,945 under transaction number 629489766. A few hours after the payment, my ticket was canceled by the system, but even though 9 days have passed, no refund has been iss...

On October 7, 2025, I purchased a ticket for the Robbie Williams concert in Istanbul through Viagogo, paying a total of ₺21,174.71 (Order No: 624873762). However, the concert was canceled, and I still haven’t received a refund for my ticket. What makes the situation worse is that Viagogo only provi...

I purchased a ticket for C Y*****’s stand-up show titled cmxxıv through the Viagogo website, paying a total of ₺42,238.43 (Order No: 62646638). Immediately after completing the purchase — on the same day — I requested a cancellation and refund. However, when I contacted Viagogo customer service, the...

I've been selling my tickets through Viagogo since the beginning of the first month. I didn't have a single violation. But in the fifth month, there was a Real Madrid vs. Barcelona match on the 11th of the fifth month. I had sold the tickets, but an error occurred while ordering tickets. The mistake...

I urgently need Viagogo to contact me because I still haven’t received a refund for a ticket I canceled. I wasn’t able to attend the match, so I followed the proper steps and canceled the ticket in time. I even submitted a refund request form, and my reference number is 5627***83. Despite doing ever...

I’m very disappointed and frustrated with Viagogo. On March 28th, I purchased tickets for the C** Y***** show at Bostancı Gösteri Merkezi. Shortly after, I was informed the event was cancelled. Naturally, I applied for a refund. But instead of processing it, Viagogo told me the show wasn’t cancelled...

I bought tickets from Viagogo for the Fenerbahçe–Samsunspor match, but the tickets never appeared in the system. I traveled from out of town specifically for this game and waited until the very last hour, hoping they would be delivered. They never were. I was left with no choice but to buy new tick...

Viagogo is nothing but disappointment and pain. Two days before the Ukraine vs. Belgium match, I bought tickets for myself and my son for €150. They promised the tickets would arrive on time, but they were scheduled to be delivered only at 17:45 on the day of the match. Until the last moment, I didn...

Yesterday, I bought two tickets from Viagogo for the Fenerbahçe–Galatasaray match, but I wasn’t able to enter the stadium with them. Despite being promised multiple times that there would be no issues, I was left outside the venue, completely let down and humiliated. I have all the chat transcripts...

I purchased a ticket through Viagogo for the Galatasaray–Fenerbahçe match scheduled for April 2. It’s now been two weeks, and despite receiving multiple generic emails, I still haven’t received my ticket. I bought it hoping they would deliver on time, but as the match date arrived, nothing showed u...

Good evening. I purchased a ticket from Viagogo for the Beşiktaş–Galatasaray match, but the ticket never appeared in my account. They claimed it was delivered and told me to check with Passolig. I went there in person, only to be told that no ticket had been issued in my name. Viagogo insists they ...

Dear Viagogo Support Team, I am writing to file a formal complaint regarding my order number 5580*98**, through which I purchased two tickets for the Fenerbahçe–Galatasaray Turkish Cup match. While I was waiting for the tickets to be uploaded to my account, I received a notification that the seller...

On March 3rd, I purchased a ticket for the Fenerbahçe vs. Lyon-Villeurbanne men’s basketball match. I have both my access code and order number, yet I still haven’t received my e-ticket. The game is scheduled for March 13th, and despite repeatedly checking my email and Viagogo account, my ticket is...

I purchased four tickets for the Fenerbahçe vs. Rangers match through Viagogo, but the tickets have not been uploaded to my account. I have received three separate emails stating that the tickets were transferred, yet every time I check my Passolig app, the tickets do not appear. I have contacted f...

I purchased tickets through Viagogo, but they never appeared in my Passolig account. My friend and I were excited to attend the match, but this issue has completely ruined our plans and mood. It feels like Viagogo is taking people’s money without delivering the tickets, and this is completely unacc...

I purchased two tickets from Viagogo and received an email confirming that my tickets were transferred to my Passolig card. However, when I arrived in Istanbul for the match, I was denied entry—the tickets were not valid. Not only did I miss the event, but I also lost my money. Viagogo offers no re...

I purchased two tickets for the Fenerbahçe vs. Kasımpaşa match, but with only 4 hours left until the game starts, I still haven’t received them. At this point, I highly doubt the tickets will even arrive. I have bought tickets from other platforms multiple times, and I have never faced this issue b...

I had an extremely frustrating experience with Viagogo. I purchased a ticket for a match, expecting to attend without any issues. However, just 10 minutes before the game started, my ticket was suddenly canceled, leaving me with no entry and no explanation. This seems like a deliberate and organize...

I purchased tickets from Viagogo, expecting a seamless experience, but instead, I was scammed. When I arrived at the venue, I was denied entry because the tickets were fake. Despite paying full price, I couldn’t attend the event, and my money was essentially stolen. When I tried to contact customer...

I purchased two tickets for the Fenerbahçe-Sivasspor match on November 10, 2024, through Viagogo (order number 5478***41). The day before the match, I received a message saying the tickets were loaded onto my Passolig card. However, on the match day, I was assured the tickets would be uploaded by 3:...

I purchased two tickets for the Galatasaray vs. Beşiktaş match from Viagogo for me and my son. I was told the tickets would be loaded onto the Passolig system, but no tickets were ever delivered. I had no choice but to buy new tickets directly through Passolig at the last minute. Viagogo took my mo...