I purchased a ticket through Viagogo for the Galatasaray–Fenerbahçe match scheduled for April 2. It’s now been two weeks, and despite receiving multiple generic emails, I still haven’t received my ticket.
I bought it hoping they would deliver on time, but as the match date arrived, nothing showed up. I’ve now tried to request a refund, but even that process is unclear and unhelpful.
Viagogo has completely ruined what was supposed to be an exciting and memorable experience. This is not just about money—it’s about false promises and zero accountability. I demand an immediate refund and a formal explanation for this unacceptable delay. Viagogo, if you can’t deliver tickets, you shouldn’t be selling them.
Yesterday, I bought two tickets from Viagogo for the Fenerbahçe–Galatasaray match, but I wasn’t able to enter the stadium with them. Despite being promised multiple times that there would be no issues, I was left outside the venue, completely let down and humiliated. I have all the chat transcripts...
I purchased a ticket for the Beşiktaş vs. Galatasaray match through Viagogo, expecting a smooth experience. Instead, it turned into a nightmare. The day before the match, and all the way until just one hour before kickoff, I was in constant contact with their English live support chat, trying to acc...
I purchased a ticket for the Fenerbahçe vs Rangers match through Viagogo and traveled from Ankara to Istanbul specifically for this event. Despite repeatedly reaching out to customer support about my missing ticket, they assured me that it would be uploaded to my account three hours before the match...
I bought tickets from Viagogo for the Fenerbahçe–Samsunspor match, but the tickets never appeared in the system. I traveled from out of town specifically for this game and waited until the very last hour, hoping they would be delivered. They never were. I was left with no choice but to buy new tick...
I bought two tickets from Viagogo for the Galatasaray-Sivasspor match to be played on April 29th and May 3rd. After paying the ticket fee, I was informed that the ticket would be sent to me on the day of the match. There were 3 hours left for the match, no tickets, 2 hours left, none.. The match tim...
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