Viagogo is nothing but disappointment and pain. Two days before the Ukraine vs. Belgium match, I bought tickets for myself and my son for €150. They promised the tickets would arrive on time, but they were scheduled to be delivered only at 17:45 on the day of the match. Until the last moment, I didn’t know what to do—should I travel or not? Should I book a hotel? The match was in another city and would end late at night. I contacted support twice, but they just kept telling me to wait. An hour before the match, they informed me that the seller was unresponsive and that the tickets would not be delivered. They processed a refund, but I haven’t received my money yet. But the worst part was my son’s tears. He had been waiting for this day, dreaming of watching the match, counting down the days. And then, standing outside the stadium, he found out he wouldn’t get in. He cried. He couldn’t believe it. His dream was shattered. I am an adult—I will move on. But he is just a child, and that night, his heart was broken. How can platforms like this even exist when they play with people’s emotions like this? Two days of stress, anxiety, and hope—all leading to nothing but heartbreak and tears. It’s unbearable.
I purchased two tickets for the Galatasaray vs. Beşiktaş match from Viagogo for me and my son. I was told the tickets would be loaded onto the Passolig system, but no tickets were ever delivered. I had no choice but to buy new tickets directly through Passolig at the last minute. Viagogo took my mo...
Viagogo completely ruined our week. I bought tickets for a match and waited for them to be uploaded, but they never were. When I contacted customer service, they told me they would upload the tickets on match day. Trusting them, we traveled 500 kilometers to the stadium—only to be left waiting outsi...
I bought tickets from Viagogo for the Fenerbahçe–Samsunspor match, but the tickets never appeared in the system. I traveled from out of town specifically for this game and waited until the very last hour, hoping they would be delivered. They never were. I was left with no choice but to buy new tick...
I purchased a ticket for the Beşiktaş vs. Galatasaray match through Viagogo, expecting a smooth experience. Instead, it turned into a nightmare. The day before the match, and all the way until just one hour before kickoff, I was in constant contact with their English live support chat, trying to acc...
I purchased a ticket for the BJK-Galatasaray match through Viagogo, but the ticket never arrived—and at this point, I’m certain it never will. I waited and waited, hoping the issue would be resolved, but now it’s clear I’ve been scammed. To make things worse, Viagogo doesn’t offer a proper refund p...
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