I purchased two tickets for the Fenerbahçe-Sivasspor match on November 10, 2024, through Viagogo (order number 5478***41). The day before the match, I received a message saying the tickets were loaded onto my Passolig card. However, on the match day, I was assured the tickets would be uploaded by 3:00 PM, but they never were.
I traveled 400 km for this game and repeatedly contacted customer service in both Turkish and English, but no resolution was provided. In the last email, they asked for my Passolig password, which I refused to share, as confirmed by a Turkish representative that such a request is unacceptable.
I intend to first file a complaint with Ciner and then pursue legal action. Viagogo must take responsibility and issue a refund or compensation immediately. This experience has been frustrating and completely unprofessional.
On October 21, 2024, I purchased six tickets from Viagogo for the Fenerbahçe vs. Sivas match scheduled for November 10. Until the last moment, I received emails claiming my tickets were "ready," but they never arrived. When I tried to resolve the issue, I was forced to communicate with chatbots, as ...
I purchased four tickets for the Fenerbahçe vs. Rangers match through Viagogo, but the tickets have not been uploaded to my account. I have received three separate emails stating that the tickets were transferred, yet every time I check my Passolig app, the tickets do not appear. I have contacted f...
On February 12, 2025, I purchased three tickets for the Fenerbahçe vs. Kasımpaşa match from Viagogo, paying ₺4,500 in total. However, the tickets were never sent to me, and as a result, I couldn’t attend the match. After realizing I wouldn’t receive the tickets, I immediately requested a refund, bu...
I purchased two tickets for the Galatasaray vs. Beşiktaş match from Viagogo for me and my son. I was told the tickets would be loaded onto the Passolig system, but no tickets were ever delivered. I had no choice but to buy new tickets directly through Passolig at the last minute. Viagogo took my mo...
I purchased three tickets from Viagogo for today’s Galatasaray vs. Fenerbahçe match. The site claimed that the tickets would be uploaded to my Passo account, but they never appeared. Despite paying the full amount, we were unable to enter the stadium. This is completely unacceptable! We trusted Via...
Comments