I've been selling my tickets through Viagogo since the beginning of the first month. I didn't have a single violation. But in the fifth month, there was a Real Madrid vs. Barcelona match on the 11th of the fifth month. I had sold the tickets, but an error occurred while ordering tickets. The mistake was made by Barcelona's website. It wasn't my fault. I canceled the sale a week before the event, and I was still fined $9,500. This is unfair, and most of the amount was deducted. I want a refund and the deduction canceled, because the mistake was made by Barcelona's official website.
I am writing regarding my purchase on Viagogo for the David Bisbal concert in Sevilla on 22.11.2025. On 31.05.2025, I bought tickets through your platform for a total of €502, choosing more expensive seats. However, I received cheaper tickets in the wrong seats compared with what I paid for and expe...
Around 10 June, I sold my standing category ticket for Dua Lipa’s concert in Milan through Viagogo. I personally attended the concert with my own ticket without any problems. However, Viagogo later claimed that the buyer of my resold ticket could not enter the event and, without providing me with an...
On August 9, I purchased a ticket through Viagogo for Blackpink’s concert in Barcelona, paying ₺10,000. However, even just one hour before the concert started, my ticket had still not been delivered. While waiting in front of the venue with great excitement and preparation, I was unable to enter bec...
On 31.08.2025, I attempted to purchase a ticket for the Frankfurt – Galatasaray Champions League match through Viagogo. The ticket price was displayed as €37, but without any confirmation message or approval from me, my credit card was charged €1,100. This was done without my consent, and I have bee...
On February 12, 2025, I purchased three tickets for the Fenerbahçe vs. Kasımpaşa match from Viagogo, paying ₺4,500 in total. However, the tickets were never sent to me, and as a result, I couldn’t attend the match. After realizing I wouldn’t receive the tickets, I immediately requested a refund, bu...
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