Vestel

I purchased the Vestel Sade 5915 Turkish coffee machine about 15 months ago, and since day one, I’ve been experiencing a water leakage issue from the base of the product. I previously sent it to the authorized service center, but it was returned to me with the claim that “there’s no issue.” However,...

There has been a persistent malfunction in our Vestel NFK510 model refrigerator for approximately two months, and no permanent solution has been provided despite multiple service attempts. The process has unfolded as follows: Initially, we contacted Vestel's authorized service due to a warning light...

We bought a Vestel dryer, but no matter what clothes we put in, they all shrink by two sizes. So far, no solution has been provided for this issue. I even tried using different programs and lower heat settings, but the outcome was always the same. Some of our favorite clothes are now unwearable, whi...

I bought a Vestel 18000 BTU air conditioner a year ago. The other day, when I pressed the power button on the remote, I heard a cracking sound. During startup, the tip of the swing blade broke. I called customer service, and they told me that breakages are not covered under warranty, claiming they a...

The Vestel refrigerator I bought in February 2023 broke down in June this year. We immediately called the technical service, and they came four times. The last time, a warranty replacement report was filed on July 21st, and it was sent to headquarters. Headquarters told us it arrived on July 24th an...

The refrigerator you replaced under warranty three months ago is making strange noises, and today, the bottom part started melting ice. A product this poor in quality is unacceptable. The previous refrigerator broke down twice with motor issues before even reaching three years, and I spent ₺15,000 i...

On July 12, 2025, I contacted Vestel customer service to report that my NFK48001X refrigerator had stopped cooling. A technician visited on July 14 and said the fridge needed to be taken to the workshop. He promised pickup within two days, but no one came. When I followed up by phone, they claimed n...

I purchased a Vestel Puzzle model refrigerator back in August 2015, and it has been experiencing the same recurring malfunction from the very first day. During the initial service visit, the issue was diagnosed as a sensor failure and the part was replaced. However, the refrigerator failed again imm...

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I recently had a Vestel air conditioner installed, and despite clearly warning the technicians multiple times, they activated the unit without performing the necessary vacuuming process. I later did my own research and discovered that skipping this step can lead to serious and irreversible damage to...

Dear Vestel Customer Service, I am writing to file a formal complaint regarding a vacuum cleaner (model: S35K) that I purchased approximately 9 months ago, but have still not received. Despite repeated attempts to follow up, I have only been told that the product is "out of stock." I have not been o...

I purchased a Toshiba 50UL2063DT TV in 2021, and recently encountered a screen issue that was admittedly caused by user error. I contacted Vestel’s customer service and local technical service for assistance, only to be told that the required part is no longer available. Instead of a proper repair o...

On 01/07/2021, we purchased a Vestel NF52001 model refrigerator. Approximately two years after the purchase, the mainboard (motherboard) of the product was replaced free of charge due to a malfunction. Recently, I noticed that the refrigerator was forming excessive frost, so I contacted the authoriz...

My Vestel refrigerator (model NF60012EXIONWIFI, serial number 1176578619024963120110), still under warranty, broke down in Yalova on 28.07.2024 due to cooling failure. On 30.07.2024, the service said the mainboard needed replacing. The card was changed on 05.08.2024, but the issue persisted. On 09.0...

We purchased a Vestel Dua Flora 186A Plus Wi-Fi air conditioner on 24.05.2025. About a week to ten days after the purchase, we opened a service request due to a water leakage issue. The technician who came said the problem was caused by a hole in the drainage hose and claimed it was fixed. However, ...

Dear Authorized, Regarding my Flora Doğa brand air conditioner, which is under warranty, I have been experiencing a gas leakage problem that has not been solved for a long time. The problem of running out of gas continues even when I am not using the device; the technical team produces only temporar...

My four-year-old Vestel refrigerator broke down. Since the warranty expired a year ago, I was told it couldn't be repaired and that a gas test would be performed for ₺2500. Based on the test results, they said I could buy a new refrigerator at a discount. So far, that’s understandable. But here's th...

On the first day of the holiday break, my 8-year-old brand-new refrigerator broke down. After the holiday, Vestel service team came and told me the motor had burned out, that they didn’t have the part in stock, and that it would arrive from the central warehouse in three to four days. But three days...

I bought the Vestel KM 97302 Wi-Fi dryer 15 days ago, and from day one, it hasn't dried clothes effectively. I've had the service team come out several times, but each visit ends without any meaningful intervention or a real solution being provided. The machine is obviously not working properly, but...

Before purchasing the Vestel SM 70 G cordless upright vacuum cleaner that both mops and vacuums, I watched its videos on the company’s official website. Since I couldn’t gather enough information, I called customer service to ask about its technical operation. I also consulted the authorized dealer ...