Dear Authorized, Regarding my Flora Doğa brand air conditioner, which is under warranty, I have been experiencing a gas leakage problem that has not been solved for a long time. The problem of running out of gas continues even when I am not using the device; the technical team produces only temporary solutions in every intervention, no permanent action is taken. During repeated service visits, the problem was overcome with inadequate methods such as taping without supplying the part where the leak was located, which caused the problem to recur. Although the air conditioner has been refilled with gas 6-7 times in the last 1 year, no permanent solution has been offered by Vestel, including device replacement. In this process, I have suffered both time and financial losses and I demand a permanent and satisfactory result, not temporary solutions. Otherwise, I will use all my rights by applying to the Consumer Arbitration Committee and the relevant legal authorities. I request that this victimization be resolved urgently and an official explanation be made to me.
I use a Vestel inverter air conditioner and have been dealing with a gas leak problem for about 1.5 years. The authorized service has come five times in total — three times within the first 15 days after purchase and twice more afterward. Each time, they performed different operations: first, they r...
I bought a Vestel inverter air conditioner in 2020, and since the day I purchased it, it has constantly leaked water both from the unit and the drainage pipe, as if dripping from a faucet. From the very beginning of the problem, I contacted Vestel authorized service many times; parts were replaced 3...
I purchased a Vestel refrigerator from the Trabzon Of Vestel dealer, and from the very first day, I noticed a serious issue. The rear water tank fills up and overflows every two days, no matter how I use the appliance. This problem has continued without any improvement since the day of purchase. Be...
Hello, the air conditioners we bought from Vestel.com are having some freezing issues with the external unit, even when it's just 1 degree outside. It seems like there might be a problem with the vacuum or gas pressure. As a result, the motor may freeze and then defrost itself shortly after. Consequ...
My Vestel V10711537 bzd gt SN653EVMK- (NFK640 ex A++ ion) refrigerator stopped cooling on March 15, 2025. I waited 12 days while two different service teams inspected it. Both verbally told me the issue was a gas leak. First, they emptied the gas and replaced a part, then replaced the motor—even tho...
Comments