On September 18, 2025, around 7:00 PM, I requested a taxi through the Uber app using my bank card. The taxi drove right past me without stopping and continued on its way. I called the driver twice, but my calls were declined, and I couldn’t reach him. Less than ten minutes later, ₺400 was charged to my account.
I immediately reported the issue to Uber live support. They said they would investigate and get back to me. The next day, I received a message saying that a refund had been issued, but even after a week, no refund has appeared in my account. In addition, I am no longer able to file another complaint regarding this ride. I tried sending a message through another complaint ticket, but I received no response there either. I opened yet another request asking Uber to confirm where the refund was sent, but again I received no reply.
In the app, the fare for the ride initially appeared as ₺400, but after I filed a complaint, it dropped to zero. Still, no refund was issued to my bank card. I request that the fare be refunded to my account immediately and that I be provided with clear information regarding this issue.
On September 22, 2025, at 11:23 PM, two separate charges of ₺233 and ₺5.80 were made from my Uber account without my knowledge, totaling ₺238.80. At that date and time, I definitely did not take any ride. My account is solely mine and has never been shared with anyone else. Since noticing the issue...
On September 28, 2025, I used Uber Taxi service in Istanbul. Before the ride, a 40% discount was applied in the app, and the estimated fare was shown as between ₺300–₺350. However, at the end of the ride, the screen in the taxi displayed ₺505, and the driver demanded ₺575. On top of that, the servic...
On September 26, 2025, around 2:30 PM, I arranged an Uber Taxi ride in Istanbul for my parents. At the end of the trip, although the taximeter fare was ₺885, the driver charged my parents ₺926 through a POS device with their credit card. Since they were not familiar with the system, they followed th...
On September 24, 2025, I requested a car through the Uber app in Çiğli, Izmir. After waiting a long time with no cars available, I had to cancel my request. However, despite canceling and not getting a ride, ₺100 was charged to my card. I also did not receive any warning in the app about a possible ...
On October 5, 2025, I took two separate Uber Taxi rides in Antalya — first from Muratpaşa to Konyaaltı, and then back on the same route (Konyaaltı to Muratpaşa). The first trip was 9.4 km and lasted 17 minutes, while the return trip was nearly identical — 9.6 km and 15 minutes. During the first rid...
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