On September 24, 2025, I requested a car through the Uber app in Çiğli, Izmir. After waiting a long time with no cars available, I had to cancel my request. However, despite canceling and not getting a ride, ₺100 was charged to my card. I also did not receive any warning in the app about a possible cancellation fee.
I had experienced a similar issue before, and in that case the charge was refunded quickly. This time, however, the ₺100 has still not been refunded. I also couldn’t find any phone number in the Uber app to directly reach customer service. The payment was taken from my Enpara card.
I request that the wrongly charged ₺100 be refunded to me as soon as possible.
On September 18, 2025, around 7:00 PM, I requested a taxi through the Uber app using my bank card. The taxi drove right past me without stopping and continued on its way. I called the driver twice, but my calls were declined, and I couldn’t reach him. Less than ten minutes later, ₺400 was charged to...
On September 22, 2025, at 11:23 PM, two separate charges of ₺233 and ₺5.80 were made from my Uber account without my knowledge, totaling ₺238.80. At that date and time, I definitely did not take any ride. My account is solely mine and has never been shared with anyone else. Since noticing the issue...
On September 28, 2025, I used Uber Taxi service in Istanbul. Before the ride, a 40% discount was applied in the app, and the estimated fare was shown as between ₺300–₺350. However, at the end of the ride, the screen in the taxi displayed ₺505, and the driver demanded ₺575. On top of that, the servic...
On September 26, 2025, around 2:30 PM, I arranged an Uber Taxi ride in Istanbul for my parents. At the end of the trip, although the taximeter fare was ₺885, the driver charged my parents ₺926 through a POS device with their credit card. Since they were not familiar with the system, they followed th...
I used Uber in Istanbul, Türkiye, and encountered serious billing problems that have not been resolved because there is effectively no accessible customer service. For a cancelled ride, I was charged ₺450. For two days, the app clearly showed that this amount would be refunded, but when I checked ag...
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