I Reached My Destination Hours Late Due to Poor Handling by Turkish Airlines

On 25 January 2026, I arrived at the airport at 08:00 with my family, including my small baby, for my İstanbul–Kahramanmaraş flight TK2200 with PNR code V23Q2C and completed our baggage drop-off procedures. Afterwards, we found out by our own efforts that the flight had been cancelled, and at no stage were we informed by Turkish Airlines about this cancellation. We were later told that an additional flight had been arranged and that the new departure time would be 12:15. With our baby, we had to wait until this time at the airport. During this period, we saw through the mobile application that a meal had been defined for us, and we went to the indicated restaurant. However, the restaurant staff stated that our meal right did not appear in the system and that we needed to contact the THY office. At the office, with a very uninterested attitude, we were told that food distribution was being done at the gate, that nothing could be done for us, and that we could call customer service if we wished. When I called customer service, I was also told that they could not provide any assistance regarding this issue. We had left home at 06:30 in the morning to avoid being late for the 09:20 flight, but throughout this whole process, we were neither properly informed nor able to use the meal that appeared in the application. The additional flight scheduled for 12:15 also departed with a delay, and instead of landing in Kahramanmaraş, the aircraft landed in Gaziantep. From there, we had to take a bus to Kahramanmaraş and were only able to reach the city at around 18:00 in the evening. With my small baby and my spouse, we were left in a difficult situation for hours and had to get through this long and exhausting process with only one sandwich offered to us. Due to this irresponsible handling, lack of information, and the indifferent attitude of the staff, I expect a formal apology from Turkish Airlines and request compensation for our meal expenses and other financial losses incurred during this period. I cannot add invoices as we could not find them, but I request that our grievance be examined and remedied, and that in similar situations, passengers be informed in a timely, clear, and transparent manner.