"The lady who called me last is an incredible person. Thank you very much for your help and professionalism. I wish every employee were like her."
I want to cancel my Turkcell postpaid mobile line because my phone number h...as been widely shared and, as a result, I am constantly being disturbed and
On May 1, 2026, I purchased a $19 hotspot package on my Turkcell prepaid line. On the same day, I switched to a postpaid... plan, and due to this transition, my $19 hotspot package on the prepaid line was completely deleted without any warning. When I contacted customer service, they told me that once
My Turkcell postpaid line’s “Bol Star Fırsat 40 GB” annual subscription ended on March 20, 2026. I had been paying aroun...d $14 per month for this plan. However, despite the expiration of my commitment, a new bill was issued without my approval, and I was charged approximately $25 for the next billing
"Mr. Fatih from Turkcell Customer Service solved my problem and processed a refund. I thank him for his attention and care."
I purchased my Turkcell mobile line from the Aydoğanlar İletişim dealer in ...Tarsus under a contract with a commitment plan. However, on March 12, 2026,
Since switching to Turkcell, I have not been receiving proper service in the Bosna Hersek neighborhood of Konya. I am ex...periencing constant signal issues and slow internet speeds, and most of the time I cannot access the internet at all. My line is a postpaid plan, and I most recently paid a $15 bi
We have been a long-time corporate customer of Turkcell. We purchased the Superbox internet service with a one-year cont...ract commitment. However, after the service was installed, we discovered that there are serious coverage and signal direction issues in our area. We reported the issue to our corpo
I was previously a Turkcell customer and decided to return to Turkcell again. I called customer service and purchased a ...contracted mobile plan. The plan I was sold included 30 GB of internet, 3,000 minutes, and 250 SMS. During the call, I was clearly told that this plan also included an additional 5
When my daughter was accepted to university, I switched from Türk Telekom to Young Turkcell because we were not receivin...g proper service. After the first year ended, the cost of my plan nearly doubled. To avoid the hassle of switching again, I continued paying these high bills to Turkcell for a long
When I switched my Turkcell line to a postpaid plan in September, I was informed via the Turkcell app and SMS that the Y...ouTube Premium service was added to my line free of charge as part of a campaign. Relying on this information, I used the service as if it were free. At no point was I verbally or
"It's been over 36 hours and unfortunately there is still no response."
I have been a Turkcell customer for about 25 years. For the past month, the... package offered to me, including the disability discount, has been priced
About 10 days ago, I switched from Türk Telekom to Turkcell, and my entire family also transferred their lines to Turkce...ll. However, at our address, we constantly experience signal problems both inside and outside the house. Despite using a 60 GB plan costing ₺420, we can barely use the internet. It
I am a Turkcell postpaid line user. At a Turkcell store in Samandıra, Sancaktepe, Istanbul, I noticed that they were off...ering the same tariff I use to new customers for ₺420, while as an existing customer I am forced to pay ₺540 for the same plan. I realized this situation about 10 days ago. My tari
I have been a Turkcell postpaid customer for about a year, and although I have a 60 GB internet package, it runs out ver...y quickly. In recent months, my data has been completely consumed within just 13 days. Yet during the day, I use my company’s internet at work and my own Wi-Fi at home. Even the bo
I am using the Turkcell GNÇ+ 50 GB plan, and although my contract is set to expire on 09.09.2025, Turkcell is stating th...at I will be charged an extra fee if I want to switch to another operator after my contract ends. I have been dealing with this issue for a week, and when I contacted customer serv
On August 31, I applied online to transfer my line to Turkcell and requested an eSIM. I installed the eSIM on my phone, ...but when trying to activate it through e-Devlet, I repeatedly encounter a 'MERNIS' error. I visited a Turkcell store and also contacted customer service, but no solution was provid
I have been a Turkcell postpaid customer for about 20 years, currently using the Mega+20GB package for which I pay ₺420 ...per month excluding taxes. The package includes 1000 minutes of talk time. However, new subscribers are offered the exact same package at much lower prices—for example, a new custo
Two years ago, I started with a 20 GB + 20 GB social media plan for ₺200, which was increased to ₺440 in the second year..., and now as my contract is about to expire this year, I was offered a price of ₺660. Despite repeatedly explaining that I was abroad, unable to make changes, and requesting a disc
I am using Turkcell, and my contract is about to expire, but the 15GB plan I have costs ₺500, while Türk Telekom offers ...a 40GB plan for ₺490. This price difference is completely unfair and makes me feel undervalued as a loyal customer. I have been paying my bills on time every month and expected to
I am using the Surprise Extra 10 GB plan on my Turkcell postpaid line. My contract expires on September 20, 2025. When I... want to renew my contract, I am charged 360₺ for the Full Extra 10 GB package. However, customers who switch carriers or get a new line are offered the Big Festival 10 GB package
In April, I purchased a one-month package from Turkcell for my daughter’s prepaid line while she was visiting Turkey fo...r a 15-day vacation from abroad. When purchasing the package, I repeatedly asked the customer representative to ensure it would not auto-renew, and I was assured it would not. I di
I am a subscriber of the Turkcell Genç Avantaj 90 GB postpaid plan, and I have been experiencing a serious issue with da...ta usage since the first day I activated my line. The plan includes 30 GB of general internet and 60 GB for social media usage. However, even though I only use social media apps li
Turkcell said there was no commitment, but after switching my line, they charged me ₺1400! Vodafone offers the same serv...ice at half the price! I switched my Turkcell line to Vodafone. The package I used at Turkcell cost over ₺1000 per month, and I got the same package at Vodafone for ₺512. I was tol
"Thanks"
I have never seen such a terrible mobile operator like Turkcell in my life.... When I found out that my contract would end on July 10, 2025, I called cus
