I have been a Turkcell postpaid customer for about 20 years, currently using the Mega+20GB package for which I pay ₺420 per month excluding taxes. The package includes 1000 minutes of talk time. However, new subscribers are offered the exact same package at much lower prices—for example, a new customer can get it for ₺200. Despite my long loyalty to Turkcell, existing customers are charged significantly more while newcomers enjoy special deals, which I find deeply unfair. I have shared this concern with customer service multiple times, but the only response I received was that “prices are set this way” and that the difference is due to “quality.” No real solution or alternative was provided. I cannot accept being treated as a second-class customer after years of loyalty. My expectation from Turkcell is that existing customers should also be offered the same affordable packages as new subscribers, and this discriminatory practice should end.
I have been using a Turkcell postpaid line since around the year 2000, and I am currently paying ₺431 per month for my Dev Maxi 120 GB package. My current commitment ends on 25 December, and during the renewal phase I was offered a similar package for around ₺520. While I do not find my current pric...
I am a Turkcell postpaid line user. At a Turkcell store in Samandıra, Sancaktepe, Istanbul, I noticed that they were offering the same tariff I use to new customers for ₺420, while as an existing customer I am forced to pay ₺540 for the same plan. I realized this situation about 10 days ago. My tari...
I have been using the Turkcell Platinum 120 GB postpaid plan for about 7 years, and during this time I have recommended Turkcell to people around me and used the service with satisfaction. However, for the past 2 years, despite being a long-term and loyal customer, I have not been offered any specia...
I am using the Surprise Extra 10 GB plan on my Turkcell postpaid line. My contract expires on September 20, 2025. When I want to renew my contract, I am charged 360₺ for the Full Extra 10 GB package. However, customers who switch carriers or get a new line are offered the Big Festival 10 GB package ...
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