Turkcell said there was no commitment, but after switching my line, they charged me ₺1400! Vodafone offers the same service at half the price! I switched my Turkcell line to Vodafone. The package I used at Turkcell cost over ₺1000 per month, and I got the same package at Vodafone for ₺512. I was told “No contract, no early termination fee.” But what happened? After switching, I was suddenly charged a fee of ₺1400 as if it were a penalty! I called customer service multiple times, but no one could give me a clear answer. One representative said one thing, another said something else—no one seemed to know or care. After moving to Vodafone, I realized it's not just about price. Vodafone's customer representatives are both knowledgeable and attentive. They explain everything clearly, and there’s no fear of being misled. They offer the same service, much more affordably, without any issues. In short: Turkcell is expensive, confusing, and unreliable. Vodafone is affordable, transparent, and customer-friendly. Misleading people with hidden fees does not suit Turkcell at all. You’re a prime example of how to lose loyal customers.
Since my Vodafone contract ended, I transferred my number to Turkcell for my own benefit. However, a phone bill appeared before the first month was up. Since Turkcell's internet and coverage are worse than Vodafone's, if I transfer my line again, I will be charged a ₺599.99 termination fee, which do...
I am a Turkcell subscriber. I signed up for a one-year subscription between 25.08.2023 and 25.08.2024 at a discounted rate of ₺152. On 01.08.2024, I was contacted by Turkcell and informed that my contract had expired and needed to be renewed. I renewed it at a rate of ₺280. However, 15 days later, I...
I recently switched my mobile number +90 532 505 ** 55 from Vodafone to Turkcell — and I already regret it. During a short trip abroad, I made two very short calls, together less than one minute in total. That’s it. Yet Turkcell automatically activated a “daily roaming package” priced at ₺350 per da...
I enrolled in a 12-month commitment package with Turkcell. I made the switch to Vodafone just a few days before the term ended. To my astonishment, they charged me for the 12th month at the elevated, non-discounted rate, as if my contract had already lapsed. It's confusing that they require a 12-mon...
I moved my line from Vodafone to Turkcell because the contract ended. While I was moving, they offered me the Bol Star 15 package with 15 GB internet for 240 TL. On July 25, the day the line opened, I logged in to get the package they told me through the application. But the package appeared to be 3...
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