I am using the Turkcell GNÇ+ 50 GB plan, and although my contract is set to expire on 09.09.2025, Turkcell is stating that I will be charged an extra fee if I want to switch to another operator after my contract ends. I have been dealing with this issue for a week, and when I contacted customer service, I did not receive a clear explanation—only vague answers. I live in Düzce, and the last digits of my line are 6304. At this point, I have only requested information and have not yet started the transfer process. My line is not tied to any device campaign, additional discount, or special benefit. Despite this, I consider it unfair that Turkcell is trying to block my right to switch operators after my contract expires and demanding an additional fee. I request a proper investigation into this matter, the removal of obstacles to exercising my legal right to change operators, and administrative action to prevent similar grievances for other customers.
I was using the Turkcell GNÇ+10GB plan, and my contract had 15 days left. I had also made all my final payments. Due to the high prices, I transferred my line to another operator on November 4, 2025. However, today I received a message stating that I owe 950₺ for my phone number (533***5905). It was...
On July 31, 2025, I was informed by Turkcell customer service that if I transfer my mobile line to another operator, I would be charged an early termination fee of ₺2,500. However, my current plan is GNÇ Postpaid 20 GB – ₺650, and I do not benefit from any additional services, discounts, or special ...
I was using a 50 GB package with a 12-month commitment on my Turkcell postpaid line 0554*****12. My commitment was supposed to end on 09.08.2025, but on 08.08.2025 at 14:40, I switched to another operator. Following this, I was billed a total of ₺1300.59, which included a ₺650.05 early termination f...
I am using the Surprise Extra 10 GB plan on my Turkcell postpaid line. My contract expires on September 20, 2025. When I want to renew my contract, I am charged 360₺ for the Full Extra 10 GB package. However, customers who switch carriers or get a new line are offered the Big Festival 10 GB package ...
I am using Turkcell, and my contract is about to expire, but the 15GB plan I have costs ₺500, while Türk Telekom offers a 40GB plan for ₺490. This price difference is completely unfair and makes me feel undervalued as a loyal customer. I have been paying my bills on time every month and expected to ...
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