Turkcell Blocks My Right to Switch After Gnç+ 50 GB Contract Ends

Ergün
September 8, 2025 12:36 AM22

I am using the Turkcell GNÇ+ 50 GB plan, and although my contract is set to expire on 09.09.2025, Turkcell is stating that I will be charged an extra fee if I want to switch to another operator after my contract ends. I have been dealing with this issue for a week, and when I contacted customer service, I did not receive a clear explanation—only vague answers. I live in Düzce, and the last digits of my line are 6304. At this point, I have only requested information and have not yet started the transfer process. My line is not tied to any device campaign, additional discount, or special benefit. Despite this, I consider it unfair that Turkcell is trying to block my right to switch operators after my contract expires and demanding an additional fee. I request a proper investigation into this matter, the removal of obstacles to exercising my legal right to change operators, and administrative action to prevent similar grievances for other customers.

September 9, 2025 1:25 PM (1 day after complaint)

Hello Mr. Ergün, We called and spoke with you regarding your request on 09.09.2025. Thank you for taking the time to speak with us. You can submit any information requests, suggestions, opinions, or solution requests regarding our products and services through the 'Help - Submit New Request' section in our Turkcell app. Best regards, Turkcell

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