When my daughter was accepted to university, I switched from Türk Telekom to Young Turkcell because we were not receiving proper service. After the first year ended, the cost of my plan nearly doubled. To avoid the hassle of switching again, I continued paying these high bills to Turkcell for a long time.
For nearly two years now, my bills have consistently been high. Currently, the bill for my line ending in 0438 is around $21, and when I visited a Turkcell store, I was told that within a few days this bill would increase to the $28–$30 range.
At the same store, I was advised to switch to BİMcell and then switch back to Turkcell. They told me that by doing this, my internet allowance would increase from 60 GB to 90 GB and my bill would drop from $30 to around $14.
If there is a system that can provide this service for $14, why am I, as an existing Turkcell customer, being charged $21, and soon $28–$30? I do not find this fair or reasonable. I have been a Turkcell customer for many years, but this pricing policy honestly makes me feel like I am being taken advantage of.
I want to receive the same service on my current line at a reasonable price, without being forced into complicated and unnecessary operator switches as suggested. I request that my bill not be increased arbitrarily, that the most reasonable and realistic plan available be applied to my account, and that I be given a clear explanation regarding this issue.
I am using Turkcell, and my contract is about to expire, but the 15GB plan I have costs ₺500, while Türk Telekom offers a 40GB plan for ₺490. This price difference is completely unfair and makes me feel undervalued as a loyal customer. I have been paying my bills on time every month and expected to ...
As a customer who has happily used Turkcell for years and has generally been satisfied with the services provided, I now feel compelled to write this complaint due to a series of issues I've recently encountered. Lately, with significant increases in package prices and consistently high bills due to...
I’ve been using Turkcell for about 12 years. My home internet, my father’s line, and my own line are all with Turkcell. Over the years, I’ve also purchased multiple devices from Turkcell. Currently, I’m given 40 GB of internet for a bill of at least ₺1000. Meanwhile, a new customer can get 90 GB for...
I have been using Turkcell as my mobile operator, but the recent pricing has made me reconsider their strategy. Just a month prior to the conclusion of my contract, I was presented with a new offer. I'm currently paying ₺265 for a 30 GB internet package, but the new offer is ₺600 for only 26 GB. Tha...
My Turkcell tariff commitment is about to end. While the package I was using was ₺260, the same package is now ₺540. They are asking for more than double the price. I understand that costs have increased, and of course, there should be some rise, but an increase of more than double doesn't seem reas...
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