Turkcell Pricing Feels Unfair to Long-Time Customers
When my daughter was accepted to university, I switched from Türk Telekom to Young Turkcell because we were not receiving proper service. After the first year ended, the cost of my plan nearly doubled. To avoid the hassle of switching again, I continued paying these high bills to Turkcell for a long time.
For nearly two years now, my bills have consistently been high. Currently, the bill for my line ending in 0438 is around $21, and when I visited a Turkcell store, I was told that within a few days this bill would increase to the $28–$30 range.
At the same store, I was advised to switch to BİMcell and then switch back to Turkcell. They told me that by doing this, my internet allowance would increase from 60 GB to 90 GB and my bill would drop from $30 to around $14.
If there is a system that can provide this service for $14, why am I, as an existing Turkcell customer, being charged $21, and soon $28–$30? I do not find this fair or reasonable. I have been a Turkcell customer for many years, but this pricing policy honestly makes me feel like I am being taken advantage of.
I want to receive the same service on my current line at a reasonable price, without being forced into complicated and unnecessary operator switches as suggested. I request that my bill not be increased arbitrarily, that the most reasonable and realistic plan available be applied to my account, and that I be given a clear explanation regarding this issue.
Dear Valued Customer, In all of our campaigns, our goal is to offer advantages that satisfy our customers. Keeping your expectations in mind, we continuously update our campaigns and tariffs. Each of our campaigns is presented with specific structures, and only customers who meet the conditions can apply to benefit. You can review our personalized campaigns through the Turkcell app. If you wish, you can call our toll‑free line to get information about our current tariffs and campaigns, or you can subscribe to our new tariffs and campaigns. Sincerely, Turkcell
Is this how you satisfy a customer? Switch to another operator, get back to me. Reduce the 1,300 bill to 600 TL. There's no satisfaction here; you're putting people in a difficult situation and still haven't responded. Your logic, your company policy, is to empty people's wallets and fill your own pockets. If you cared about the customer, you wouldn't do this. There's no need for fancy sentences here.
