About 10 days ago, I switched from Türk Telekom to Turkcell, and my entire family also transferred their lines to Turkcell. However, at our address, we constantly experience signal problems both inside and outside the house. Despite using a 60 GB plan costing ₺420, we can barely use the internet. It’s frustrating that Turkcell has no signal in places where my previous operator, Türk Telekom, worked perfectly, and our bill is now higher as well. When we contacted customer service to report the issue, they dismissed us by saying, “This is the speed limit we provide,” and offered no real solution. Every family member is facing the same problem with their line. We tried changing SIM cards and devices, but nothing improved. I expect Turkcell either to carry out infrastructure work in our area or allow us to cancel our contract without penalty. I request that this issue be resolved as soon as possible. I have attached screenshots showing the signal quality and internet speed test taken via Turkcell’s own app—the result shown is the best speed we can get. Most of the time, the network only connects to 3G. While Turkcell advertises 5G, we can’t even get proper 4G. I’m writing this message while connected to Wi-Fi, as shown in the second image. My contact number is 5418845***.
I switched from Türk Telekom to Turkcell with my line, and we also moved all the lines in our household to Turkcell. However, at the address Ankara Etimesgut Ayyıldız Mahallesi 6116. Cadde No:5, we constantly experience signal issues both inside and outside the house. Despite using our package with 60 GB and paying 420 TL per month, we can barely benefit from mobile internet. Although my previous operator Türk Telekom had no signal issues at the same address, Turkcell’s poor reception and our higher bill have caused us serious inconvenience.
When we called customer service to resolve the issue, they simply told us, 'this is the speed limit we provide,' and dismissed the matter without offering any solution. All our family members continue to experience the same signal and internet problems with their Turkcell lines. We have also tried methods such as SIM card replacement and using different devices, but there has been no improvement whatsoever.
As can be seen in the image I shared from a recent speed test I performed via Turkcell’s own app, even at best, the speed remains at this level, and most of the time the line drops to 3G. At a time when 5G is being advertised, we can’t even get a stable 4G service in our area, let alone 5G. I am forced to use the home internet’s Wi-Fi connection even to write and submit this text; I am also sending this as a visual.
I request that Turkcell carries out work to resolve the infrastructure and coverage problem in our area, or that we be granted the right to cancel our commitment without penalty under these conditions. I want our grievance to be resolved as soon as possible. The phone number for my relevant line is 5418845050.
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