Turkcell Consumed My 60 GB Internet Package in Just 13 Days Without Use
I have been a Turkcell postpaid customer for about a year, and although I have a 60 GB internet package, it runs out very quickly. In recent months, my data has been completely consumed within just 13 days. Yet during the day, I use my company’s internet at work and my own Wi-Fi at home. Even the bonus data I win from Salla Kazan appears to be used up within a few hours, despite not using it. My mother is a Vodafone customer, and her 10 GB package lasts her an entire month, which makes me believe this issue with Turkcell is company-related. Just yesterday, 7 GB from my renewed package was consumed in a single day without my usage, leaving me victimized again. Every month, I am forced to buy extra packages, and my bill nearly doubles. I deeply regret this and am considering closing my line and switching to another operator as soon as possible. Despite contacting customer service many times, no solution has been offered. I live in İzmir Çiğli, and this problem persists constantly. I demand that my grievance be resolved and that I be provided with a detailed usage report.
Hello Ms. Ezgi, On 12.09.2025, we contacted you to discuss your request. Thank you for taking the time to speak with us. When you are available, you can check your usage activities via the Turkcell app. We kindly ask you to submit your request in detail by attaching a screenshot of the records you want to be reviewed, either through the 'Help' section in our Turkcell app or by selecting the 'Create Complaint Request' area. You can use the Turkcell app for any information or assistance you may need. Best regards, Turkcell
