Dear YouGov Support Team, My YouGov Germany account, registered to the email address levit***[email protected], was accident...ally suspended after I completed one survey while I was on vacation in Spain. I did not use a VPN or attempt to cheat the system in any way; I was physically in Spain on holiday an
I have been using a YouGov US account and, despite successfully completing ID verification and even receiving 2,000 poin...ts as a reward for doing so, my account was flagged around six months ago and has been effectively blocked since then. Because of this flag, I'm unable to access my cash rewards or
I have been a YouGov user in the United States for several years and until recently I was satisfied with the service. Ho...wever, since around January 2026, the platform has become increasingly problematic to use and now feels deceptive compared to how it used to be. For a long time I could complete su
I have been unable to access my YouGov account for about two weeks. When I try to log in, I receive a warning saying “th...ere is a problem with your account, please contact us” and the system does not allow me to enter my account in any way. During this time, I have written to YouGov support many time
I have been a member of YouGov US for several years and have accumulated several hundred points, as I deliberately allow... my balance to grow without redeeming any rewards. However, around December 2025, I suddenly became unable to access my account. When I try to log in with my email and password, I
I have been unable to sign in to my YouGov surveys account on my iOS device in the United States for the past few weeks ...because the verification code email never arrives. Each time I request a login code, no email is delivered despite multiple attempts. I have carefully checked my spam and junk fol
I have been participating in surveys on YouGov for several years and have completed approximately 100 surveys during tha...t time. So far, I have only been able to redeem a 120 TRY reward three times. When I compare the time and effort spent, I believe the points and rewards provided by the system are
I have been participating in surveys on YouGov for a long time and redeemed my 2,500 accumulated points on January 22 fo...r a $8 virtual Visa card reward. However, neither was the $8 credited to me nor were my points restored to my account. My points are gone, and I feel like my effort was wasted. My
For the past two weeks, I have been unable to log into my YouGov account both via the website in a browser and through t...he Android mobile app. Previously, I was able to access my account regularly without any issues, including receiving the access code required to log in. However, when I recently tr
Over the past week while using my YouGov account, I’ve been experiencing serious security concerns. Especially due to re...cent IBAN scam incidents being discussed publicly, I feel uneasy about whether the surveys on the platform—and the system overall—are actually secure. I cannot find a clear, under
For approximately three months, I have been unable to log in to the YouGov app or access survey links sent via email. Wh...en I enter my email address on the login screen, the verification code required to sign in is never delivered to my inbox. Despite trying multiple times at different times, the res
I want my YouGov account and all of my personal data to be permanently deleted. I previously tried to close my account b...ut was unsuccessful. On January 14, 2026, I sent another email requesting that my account be closed and my information deleted, but no action has been taken so far. There is no bu
I have been participating in surveys on YouGov for a long time and accumulated points over time. After reaching 2,500 po...ints, I became eligible for a cash reward of $8. On December 1, I submitted a payment request to my Ziraat Bank account via IBAN. Although the system states that the reward will be
I have not been able to access YouGov surveys for approximately 10 days, and no new surveys are being sent to my account.... I currently have 1,200 points accumulated in my account, and I regularly log in through the Android app. The email address associated with my account is m*********************@gm
On November 1, I participated in a survey on YouGov where it was stated at the beginning and end of the survey that I wo...uld earn a total of 120 points (100 + 20). However, after completing the survey, only 70 points were credited to my account. Because of the missing points, I have experienced a los
For the past three months, I’ve been experiencing serious access problems with the YouGov platform. When I try to log in... to my account, the homepage doesn’t load, and I can’t see my surveys or reward information. Even when I click links that should lead to the site, the page doesn’t open. I’ve tried
On August 11, 2025, I requested a bank transfer withdrawal from my YouGov account registered under the email n*******@gm...ail.com** (User ID: a/v9s3hwDzK70tyg) to my Türkiye İş Bankası İzmir Private Banking Branch account. The withdrawal amount was ₺120, which was successfully deducted from my YouGov
I’ve been actively answering surveys on the YouGov app for about two months, and I was told that I need 1,500 points to ...redeem a ₺120 reward. I’m currently only 50 points away, but for several days now, I haven’t received any new surveys. The app keeps showing a message saying “No surveys available
My biggest concern right now is the potential misuse of my personal information or the possibility that an account or tr...ansaction could be created in my name without my consent. I request that a full investigation be conducted, that any unauthorized accounts be closed, and that my personal data be p
I was contacted on Instagram by a fake account named “yougovtrgizlimusteri”, claiming to represent a “YouGov Mystery Sho...pper” project. The person communicated with me via the phone number 050718313* and said I had been selected for the project. They asked me to create a Payco account so that they co
On June 13, 2025, I applied for a “YouGov Mystery Shopper” position and received a message saying I had been accepted. S...hortly after, I was contacted on Instagram by a user named “Yougovtrgizli müşteri”, who asked me to create an account on a platform called Payco. I was then sent a Google Form link
Hello, I was accepted as a mystery shopper for a company claiming to be YouGov. I was asked to open a Papara account usi...ng the phone number 0507...3513 and the password they provided. After waiting a long time with no response, I became suspicious and checked your website, where I found many similar
I applied for a side job through a page called “YouGov Gizli Müşteri” (YouGov Mystery Shopper) and provided my personal ...information, even logging in through e-Devlet (Turkey’s government portal). However, I soon began to doubt the legitimacy of the process and decided to cancel my participation with
I applied for a job posting titled “YouGov Customer”, and later received a message on WhatsApp confirming that I had bee...n accepted. They requested my bank account (IBAN) details and asked for additional personal information in detail. After doing some research and asking them for further clarificati
YouGov is an international market research, opinion polling, and data analytics company founded in 2000 by Stephan Shakespeare and Nadhim Zahawi. Headquartered in London, United Kingdom, the company operates a large online panel that participates in surveys, public opinion polls, consumer research, and data collection projects for businesses, governments, media organizations, and researchers.
Customer Support: YouGov primarily provides assistance through its Help Center, member support portal, and online contact forms.
Customer Support Email: [email protected]
YouGov operates in the market research, consumer insights, and data analytics industry. The company collects survey responses from millions of registered panel members and provides research, polling, and consumer intelligence services to organizations worldwide.
User sentiment toward YouGov is mixed. While many participants appreciate earning rewards for sharing opinions and contributing to research projects, complaints commonly focus on account access issues, survey availability, reward processing, and customer support responsiveness.
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