Turkcell Superbox Coverage Problem After Contract Signing

We have been a long-time corporate customer of Turkcell. We purchased the Superbox internet service with a one-year contract commitment. However, after the service was installed, we discovered that there are serious coverage and signal direction issues in our area. We reported the issue to our corporate account representative. The response from the technical team was: “The area has been reviewed, and we cannot provide a positive response at this time. It will be evaluated within our future planning.”

In short, the coverage problem was not disclosed when the service was sold, the contract was signed and the commitment began, and only afterward were we told that there is currently no solution. This approach creates a serious trust issue, especially for corporate customers. Our business operations depend on reliable internet infrastructure, and the inability to provide a solution or even a clear timeline is unacceptable.

If there are technical limitations in the area, this should be clearly communicated before the subscription is finalized. Otherwise, this situation reflects a decline in service quality and places customer satisfaction as a secondary priority. Treating corporate clients in this manner significantly damages the brand’s corporate reputation and credibility.

For this reason, we expect to receive a concrete action plan and a clear timeline regarding the coverage and signal issues we are experiencing. If a short-term solution cannot be provided, we expect alternative remedies to be clearly offered to address our hardship as a corporate customer.