Turkcell Did Not Activate My eSIM - I Cannot Use My Line
On August 31, I applied online to transfer my line to Turkcell and requested an eSIM. I installed the eSIM on my phone, but when trying to activate it through e-Devlet, I repeatedly encounter a 'MERNIS' error. I visited a Turkcell store and also contacted customer service, but no solution was provided. For the past four days, I have been unable to actively use my line. Furthermore, since the campaign for the package I subscribed to has already ended, if I cancel and reapply, I will lose the opportunity to benefit from the same package. I urgently request that this issue be resolved, as I am facing a serious inconvenience.
Hello Mr. Yunus Emre, We have forwarded your request to the relevant department to be prioritized. We would like to inform you that you will be notified once the review is completed, and kindly ask you to wait a little longer. If you wish, you can also convey your requests to our customer representatives. Best regards, Turkcell Pasaj
They called me from Turkcell but couldn't offer a solution, and as of today my application has been cancelled.
