On August 31, I applied online to transfer my line to Turkcell and requested an eSIM. I installed the eSIM on my phone, but when trying to activate it through e-Devlet, I repeatedly encounter a 'MERNIS' error. I visited a Turkcell store and also contacted customer service, but no solution was provided. For the past four days, I have been unable to actively use my line. Furthermore, since the campaign for the package I subscribed to has already ended, if I cancel and reapply, I will lose the opportunity to benefit from the same package. I urgently request that this issue be resolved, as I am facing a serious inconvenience.
On Tuesday, August 12, I applied online to transfer my number to Turkcell and requested it as an eSIM. On Thursday, August 14, at 10:45 a.m., my number was transferred to Turkcell. However, when I tried to enter the provided eSIM information into my iPhone 16E, I received the error message: “This co...
Yesterday, I went to the Turkcell Özkanlar branch in Bayraklı, İzmir, to activate an eSIM for my Motorola Edge 50 Neo device. However, even though the eSIM activation was not completed, ₺160 was charged to my credit card and my phone remained without service. During this process, I contacted both BT...
I applied to Turkcell online to port my number on 17.12.2024. The SIM card arrived exactly 21 days later. When I attempted to complete the transfer process via e-Devlet, I received a message stating that my porting request had timed out and been canceled, and that I needed to reapply. I initiated th...
I decided to port my Vodafone line to Turkcell and took advantage of the 30th Anniversary Campaign at the last minute. I applied online, and the SIM card was delivered to my home. I followed the instructions to activate the SIM, but when I accessed the e-Government platform, I saw that there were tw...
I live abroad and my line is defined as a prepaid e-SIM. Although I have a sufficient balance on my line and no debt, I will be unable to use it for about a month. Although I have switched my phone off and on many times, I can neither make calls nor receive SMS. In addition, the ‘No Service’ warning...
Comments