Turkcell Activates Line Without Contract and Overcharges Customer
I purchased my Turkcell mobile line from the Aydoğanlar İletişim dealer in Tarsus under a contract with a commitment plan. However, on March 12, 2026, I realized that my line had actually been activated without a contract when I received a higher-than-expected bill.
When I contacted Turkcell customer service, they confirmed that my line had indeed been opened without a contract. Despite this clear error, customer service did not offer any solution and directed me back to the dealer.
When I visited the dealer, no assistance was provided and no action was taken to resolve my issue. As a result, I am experiencing the consequences of both the dealer’s mistake and Turkcell customer service’s failure to provide a solution.
Due to this error, I have been charged higher-than-expected amounts for two billing cycles. I originally intended to purchase the line with a contract, but because it was activated without one, I have been overcharged.
I request that the excess charges resulting from this error be refunded to me and that my account be corrected to reflect the contract plan I initially agreed to.
Dear Customer, We will review your request and provide you with information as soon as possible. Best regards, Turkcell
Dear Customer, We have forwarded your request to the appropriate channel for evaluation. We would like to inform you that you will be notified once the review is completed, and we kindly ask you to wait a little longer. For any issues where you need support regarding our products and services, you can visit the "Help" page in our Turkcell app. Sincerely, Turkcell
Mr. Fatih from Turkcell Customer Service solved my problem and processed a refund. I thank him for his attention and care.
Dear Customer, Your request has been reviewed and you were informed about the matter on 26.03.2026. You can use the Turkcell app for any needs you may have regarding our products and services. Sincerely, Turkcell
Thank you for resolving the issue.
I thank Mr. Fatih from the Customer Experience Department.
