I am using the Surprise Extra 10 GB plan on my Turkcell postpaid line. My contract expires on September 20, 2025. When I want to renew my contract, I am charged 360₺ for the Full Extra 10 GB package. However, customers who switch carriers or get a new line are offered the Big Festival 10 GB package with the same content for 200₺. In other words, as a Turkcell customer, I am being penalized and asked to pay 80% more for the same package. On the contrary, I believe that older customers who pay their bills regularly should be offered more affordable plans. In conclusion, I request that my plan be renewed at the same price you offer to new customers. Otherwise, it will be inevitable for us to switch to other operators for more affordable options. I kindly request that the necessary actions be taken.
On July 31, 2025, I was informed by Turkcell customer service that if I transfer my mobile line to another operator, I would be charged an early termination fee of ₺2,500. However, my current plan is GNÇ Postpaid 20 GB – ₺650, and I do not benefit from any additional services, discounts, or special ...
Two years ago, I started with a 20 GB + 20 GB social media plan for ₺200, which was increased to ₺440 in the second year, and now as my contract is about to expire this year, I was offered a price of ₺660. Despite repeatedly explaining that I was abroad, unable to make changes, and requesting a disc...
I have been using a Turkcell postpaid line since around the year 2000, and I am currently paying ₺431 per month for my Dev Maxi 120 GB package. My current commitment ends on 25 December, and during the renewal phase I was offered a similar package for around ₺520. While I do not find my current pric...
On May 25, 2024, my Turkcell postpaid plan was renewed. My 20 GB plan was exhausted in just 6 days. Turkcell claims it's due to my usage, but I've been using the same plan for months, and it's impossible for me to finish it in 6 days. That's the first issue. The second issue is when I tried to canc...
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