Since switching to Turkcell, I have not been receiving proper service in the Bosna Hersek neighborhood of Konya. I am experiencing constant signal issues and slow internet speeds, and most of the time I cannot access the internet at all.
My line is a postpaid plan, and I most recently paid a $15 bill. Despite being unable to properly use the internet, my data package appears to be consumed as if I were actively using it, and I continue to be charged. I consistently experience this issue with the phone number ending in 9073.
Even though I have contacted customer service multiple times and reported the problem, my complaint has not been taken seriously and no permanent solution has been provided. I am continuously experiencing problems with both network coverage and mobile internet.
I request that the network and internet infrastructure in my area be thoroughly checked, that the connection problems I am experiencing be permanently resolved, and that the data/package charges billed to me despite being unable to use the service be refunded.
I am a Turkcell mobile line user residing at the address Balıkesir. For about a week, the signal strength in this area has become extremely weak. Inside my home and in the immediate surroundings, my phone calls either do not take place in a stable way or are frequently cut off. Mobile internet most ...
For approximately six months, I have not been able to properly use my Turkcell personal mobile line in Kurbanlı Neighborhood, Tarsus Organized Industrial Zone, Tarsus district of Mersin. In this area, there is little to no signal, and mobile internet is almost completely unavailable. We cannot make ...
I have been seriously dissatisfied with Turkcell for about 12 days. Despite living in an earthquake zone, no improvement work has been carried out, and the network problems in our area remain unresolved. The mobile signal is weak, and the internet barely works. When we call customer service, instead...
I have been using a Turkcell mobile line in Fethiye Çamköy and have been experiencing serious reception problems in this area for about three years. Most of the time I cannot get a proper signal, my calls are constantly dropping, and I cannot use mobile internet efficiently. I am paying for a servic...
I have been a Turkcell postpaid customer for about a year, and although I have a 60 GB internet package, it runs out very quickly. In recent months, my data has been completely consumed within just 13 days. Yet during the day, I use my company’s internet at work and my own Wi-Fi at home. Even the bo...
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