On March 20, 2026, I contacted the Trip.com call center to request a change and refund for my flight ticket and hotel booking on the Jakarta–Singapore route, made under booking number 1367838825634549. The total amount I paid for this booking was around IDR 2,000,000. During my communication with t...
On February 9, 2026, I rented a car for 38 days through Trip.com from Circular Car’s Istanbul Sabiha Gökçen branch. I was supposed to pick up the vehicle at 10:00 AM, but I arrived at the company around 10:30 AM. Before I could take delivery of the car, I was forced to purchase additional insurance,...
My Istanbul–Tokyo flight NH220, scheduled for February 4, 2026 at 6:25 PM, was canceled due to an aircraft malfunction. After the cancellation, the airline informed me that there were no available seats on other flights the following day and that they would not be able to rebook me. As a result, I a...
I purchased a ticket through Trip.com for an Indigo Airlines flight on February 1, 2026, on the Phuket–Mumbai–Istanbul route, under PNR number P8EFKJ. The ticket was listed as economy class with meals included. However, during this long 18-hour journey, I was not served any meal at all. I noticed t...
I purchased a ticket through Trip.com because I trusted their “24-hour free cancellation guarantee.” However, the baggage fee they required me to purchase is not being refunded. There was no notice stating that the baggage purchase was non-refundable when I added it. In the attached explanation, the...
I made a one-night hotel reservation through Trip.com for the Novotel Zurich Airport Messe in Zurich, Switzerland. The intended check-in date was January 31, 2026, with check-out on February 1, 2026. However, I mistakenly booked the stay for January 30, 2026 check-in and January 31, 2026 check-out. ...
On January 19, I purchased a flight ticket through Trip.com from Izmir to Mactan–Cebu International Airport via Kuala Lumpur, with the ticket issued under the customer’s responsibility. I paid a total of $494, and my reservation number is 1638318424255127. When I needed to cancel the trip, even tho...
I purchased airline tickets through Trip.com in the name of M****** K****, paying a total of £415 by credit card. However, the flight was canceled by the airline for reasons entirely beyond my control, and I was not offered any alternative flight on the same day. As a result, my planned trip did not...
I purchased a ticket through Trip.com for the December 29, 2025 New York–Toronto flight under reservation number 1638314906761560, paying a total of $233. Although the reservation appeared under Air Transat, the flight was to be operated by Porter. I received an email stating that the original fligh...
On December 9, 2025, I made a reservation through Trip.com for a stay at the Hampton by Hilton in Samsun, with check-in on December 18 and check-out on December 19, 2025. I paid a total of $132 by credit card. On December 11, 2025, I contacted Trip.com customer service and canceled my reservation. ...
I made a reservation through Trip.com for a hotel called “Castle Cave Kapadokya” located in Ortahisar, Cappadocia, Nevşehir, Turkey. My reservation number is 1638317314812949. Today, after arriving from abroad and going to the location shown on the map, we discovered that no such hotel exists at the...
I purchased a stay at the Hermitage Hotel Prague in Prague for December 21–25, 2025 through Trip.com with reservation number 1638316824110767. I paid $940 USD with my credit card for this reservation. Today, when I tried to cancel my reservation, I was told that not a single cent of the amount I pa...
I made reservation number 1638316451979302 on Trip.com for December 26–January 1, relying on your platform’s “Best Price Guarantee” campaign. I paid approximately $940 for the booking. However, I later discovered that the same dates and the same room option were being sold on other sites for around ...
Today, I purchased a plane ticket on Trip.com for my friend on the Kuala Lumpur (KUL) – Siem Reap (REP) route. Even though the payment was successfully charged to my Garanti Bank credit card and currently appears as a pending transaction, there is no reservation information, ticket details, PNR, or ...
We purchased a ticket through Trip.com for the Brussels–Warsaw flight dated December 9, 2025. On November 22, 2025, we received an email stating that our reservation had been canceled. Because of this, we had to purchase a new ticket for the same route from a different website. However, the next da...
I purchased an Air Montenegro ticket through Trip.com about a week before my scheduled flight from Istanbul to Podgorica on November 6, 2025. However, shortly before my trip, Montenegro suddenly introduced a visa requirement for travelers from my country. When I contacted the consulate, they confirm...
On October 24, around 9:00 p.m., I made a hotel reservation through Trip.com at the Ibis Styles Dubai Deira Hotel. However, since I was unable to contact the hotel, I decided to cancel my reservation within about an hour of booking — well within what should have been the free cancellation period. I...
For our round-trip flight to Malta (October 27–30, 2025), my spouse and I purchased two adult tickets via Trip.com, paying a total of approximately $680 (20,140 TL), including extra baggage allowance. However, when our visa applications were denied, I canceled the tickets on October 21. After the c...
I booked reservation no. 1638314661846457 through Trip.com to stay at the Morgan-Jupiter Apartments from October 3–6, 2025, for a total of €666.61. Due to a relative’s health issues, we had to cancel our flights and the entire trip. Immediately afterward, I canceled my hotel reservation on Trip.com ...
On September 28, I purchased both a flight ticket and a lounge service in Shanghai called “China Eastern Airlines 777 Lounge” through Trip.com. When I arrived at the lounge, I found out that the same service had been sold to many other people and that Trip.com actually had no affiliation whatsoever ...
For my October 12 flight from Antalya to Istanbul, I booked reservation number 1653709336983633 through Trip.com for Ajet flight VF3043. After completing the payment, I received a confirmation message from my bank showing a charge of ₺985.03. However, Trip.com claimed that the payment had not been c...
I booked through Trip.com and had one of the hardest times I've ever had with a travel company. There was no way for me to get a refund or even a simple change when I needed help with my booking. Every time I tried to get help, I had to wait days without getting any response. I felt like the company...
On January 4, 2025, I purchased a fully refundable ticket through Trip.com for a flight operated by Turkish Airlines (THY) and SAS Airlines. Although the price displayed on the website was ₺22,665.22, my card was actually charged ₺23,698.32. I intentionally chose the most expensive fare option to ma...
On September 16, 2025, I purchased tickets through Trip.com for the Jakarta–Istanbul flights SV817 and SV261, with a total payment of ₺19,673.43. On the same day, I canceled the tickets, and I was informed that the refund process had been initiated. The payment was made using my credit card (last fo...