Trip.com Has Not Refunded My Canceled Hotel Reservation

I made a hotel reservation through Trip.com on September 18, 2026, and canceled it the following day, September 19, 2026. The hotel confirmed that it had issued the refund to Trip.com, and the confirmation emails I received show that both the reservation and cancellation were completed. Despite this, my payment of approximately $75 has not been refunded for nearly a month.

Although I have contacted Trip.com repeatedly about this issue, I have received no concrete response, and my refund has still not been processed. I am experiencing significant inconvenience because I have not received my money and have not been given clear, transparent information about the status of the refund.

I request that the $75 payment for reservation number 1638323647355097 be refunded to my card or bank account as soon as possible. I also demand a written explanation of the delay and the current status of my refund.