Trip.com Has Not Forwarded My Deceased Wife’s Approved Flight Refund
A flight ticket for an IndiGo Airlines flight scheduled for August 5, 2025, was purchased through Trip.com under the name of my wife, U*** A*******. Sadly, my wife passed away in August of last year. Following her passing, we submitted a refund request based on the airline's bereavement policy.
IndiGo Airlines approved the refund request and informed us that the refund amount of approximately $251 had already been transferred to Trip.com as the booking agency. We were specifically advised by the airline that any further action regarding the payment would need to be handled directly through Trip.com.
Despite numerous attempts to contact Trip.com, I have been unable to reach a representative capable of addressing the issue. Instead, I continuously receive automated emails containing generic responses that do not explain the status of the refund or provide any meaningful assistance. Three days ago, I sent a detailed email directly to Trip.com's support address, but rather than receiving help, I was once again directed back to the application's automated chatbot system. At this point, I have not been able to communicate with a single person who can review my case.
The airline has already confirmed that the refund was sent to Trip.com, yet the funds have still not been transferred to us. This ongoing delay has created additional financial and emotional hardship for our family during an already difficult period following my wife's passing.
My Trip.com reservation number is 1638314761220552, and the PNR code is SBZRVK.
I respectfully request that the bereavement refund of approximately $251, which was originally paid by my wife and has already been released by IndiGo Airlines, be transferred to my account without further delay. I also request direct communication from an authorized Trip.com representative in either Turkish or English so that this matter can be resolved properly.
If this issue is not resolved promptly, I intend to pursue all available legal remedies, including filing a complaint with the Consumer Arbitration Committee and other relevant authorities.
Subject: Resolution of My Trip.com Complaint and Thank You Note (Complaint No: #36234209 Dear Şikayetvar Officials, The refund issue caused by a death that I experienced with Trip.com has been successfully resolved with the company's finally contacting me and approving the refund. I thank your platform very much for allowing me to make my voice heard and to claim my rights. I would like to share the important experiences I gained during this process to guide other users who suffer the same hardship: Bypassing Chatbots: In the live support system of the Trip.com app, you constantly encounter automatic robot responses (chatbots). You need to patiently bypass them. Reject the preset options offered by the robot and insistently state that you request a "Customer Representative" or "Live Human Support." In-App Tracking and Patience: After being connected to a real person, it is very important not to close the chat screen of the app, and to wait patiently and determinedly. Not breaking the communication speeds up getting a result. International Support Channels: By insisting on taking your complaint not only locally but, if necessary, through acquaintances to the company's main headquarters on an international scale, you will significantly accelerate the process. I kindly request that you update the status of my complaint to "Resolved," and thank again all users who share my voice and your platform. Sincerely, Thongthip Albayram
Subject: Resolution of My Trip.com Complaint and Thank You Note (Complaint No: #36234209) Dear Şikayetvar Officials, My refund issue with Trip.com, which arose due to a death, has been successfully resolved now that the company finally contacted me and approved the refund. I am very grateful to your platform for giving me a voice and helping me defend my rights. I would like to share the valuable experiences I gained during this process to guide other users who suffer the same hardship: Getting Past Chatbots: In Trip.com’s app live‑support system, you constantly encounter automatic bot replies (chatbots). You need to patiently bypass them. Reject the preset options offered by the bot and insist on requesting a “Customer Representative” or “Live Human Support”. In‑App Follow‑Up and Patience: After being connected to a real person, it is crucial to keep the chat window open and wait patiently and resolutely. Not breaking the connection speeds up obtaining a result. International Support Channels: Insist on escalating your complaint not only locally but, if necessary, through acquaintances to the company’s headquarters on an international level; this will significantly accelerate the process. I kindly ask you to update the status of my complaint to “Resolved”, and I thank your platform and all users who share my voice once again. Sincerely, Thongthip Albayram
Case resolved. Thank you to end this Case. Thanks to Şikayetvar for your corporation.
