Trip.com cancellation policy

I purchased a ticket through Trip.com because I trusted their “24-hour free cancellation guarantee.” However, the baggage fee they required me to purchase is not being refunded. There was no notice stating that the baggage purchase was non-refundable when I added it. In the attached explanation, the...

I purchased a stay at the Hermitage Hotel Prague in Prague for December 21–25, 2025 through Trip.com with reservation number 1638316824110767. I paid $940 USD with my credit card for this reservation. Today, when I tried to cancel my reservation, I was told that not a single cent of the amount I pa...

I purchased an Air Montenegro ticket through Trip.com about a week before my scheduled flight from Istanbul to Podgorica on November 6, 2025. However, shortly before my trip, Montenegro suddenly introduced a visa requirement for travelers from my country. When I contacted the consulate, they confirm...

For our round-trip flight to Malta (October 27–30, 2025), my spouse and I purchased two adult tickets via Trip.com, paying a total of approximately $680 (20,140 TL), including extra baggage allowance. However, when our visa applications were denied, I canceled the tickets on October 21. After the c...

I made a reservation through Trip.com (reservation number 1638315188617039) for a stay at Duck Hotel, check-in on September 15 and check-out on September 16. During the booking process, the listing clearly stated “Free Cancellation.” However, due to a change in our hospital appointment, I needed to ...

I purchased a round-trip ticket from Istanbul to Budapest through Trip.com, operated by Wizz Air. My reservation number is 1653708586123644. My return flight on December 7 was rescheduled from 6:30 p.m. to 5:15 a.m. This is a major change that makes my travel plans impossible. Trip.com is only offe...

On 22.08.2025, I booked a 2-night stay at Sheraton Grand Istanbul Atasehir through Trip.com, paying 15.833₺ (332,64€) via the “pay now” option on my credit card. However, upon arrival at the hotel, I was told that my booking had switched to a “pay at hotel” reservation. As a result, I was forced to ...

On 07.08.2025, I booked a Renault Clio rental in Bucharest, Romania through Trip.com (via Sunprice), paying a total of 9.760₺ by credit card. On the very same day, about 3 hours later, I canceled the reservation before ever collecting the car. Sunprice provided all necessary documents confirming tha...

I booked a room at Lara Apart Hotel Datça through Trip.com for July 24–26, 2025 (Reservation code: 1638313676110947) and paid ₺6,537.26 by credit card. On the morning of check-in, we called the hotel at 9:00 AM to confirm our arrival and ask about check-in time. They answered and gave no indication ...

On July 8, 2025, I was attempting to check in for my connecting flight from Tokyo to Istanbul when I was shocked to discover that Trip.com had canceled my ticket without informing me. I was left stranded at the airport, with no prior email, message, or app notification about the cancellation. This ...

On July 16, 2025, I had a Vietnam–Istanbul flight ticket booked through Trip.com. I requested a modification to my reservation—not a cancellation. Despite this, my flight was canceled without my consent, and no verification code was sent to me before the action was processed. The original listing f...

I purchased two round-trip flight tickets on Trip.com, but my intention was not to finalize the booking—I was simply checking whether there was an installment payment option available. As I proceeded through the steps to review the payment breakdown, the system suddenly charged my card without any f...

I purchased a connecting flight ticket via Trip.com with Air Arabia on June 20, 2025, for a trip scheduled on July 9, 2025: Bangkok – Sharjah / Sharjah – Istanbul. When I bought the ticket, the layover time was around 55 minutes. However, on July 5, I received an email informing me that the time of ...

For my honeymoon, I made a fully prepaid early reservation on June 15, 2025, through Trip.com for a stay at Fun&Sun Naama Waves Hotel in Egypt between August 18–25. I paid in advance and received confirmation at the time of booking. However, on June 30, I received an unexpected email from Trip.com ...

I purchased a SunExpress flight ticket through Trip.com. The advertised price for the ticket was €70, but to my surprise, $96 was debited from my account. This is an exorbitant difference. To make matters worse, the same ticket was listed for only €76 directly on SunExpress's own website. The signif...

I purchased a flight ticket from Trip.com for Jetstar Asia on June 15, 2025, paying $540 for what I thought would be a safe and hassle-free booking. Unfortunately, shortly before my travel date, the airline ceased operations, and my flight was canceled. Although the cancellation was beyond my contro...

I booked a flight three months in advance, and now I need to either change my ticket or cancel it entirely. However, these options are completely unavailable, and I'm receiving absolutely no help whatsoever. The site has a cancellation section, but it's utterly useless; I can't process anything the...

I accidentally purchased a flight ticket for June 8, 2025, through their website, when I actually intended to fly on July 8th. Immediately after the purchase, I contacted Trip.com to request a cancellation and a date change. However, my cancellation request was denied, and they have offered absolute...

I made a hotel reservation through Trip.com, paying ₺17,416 in total. After canceling the booking, I received only ₺17,050 back as a refund—already ₺366 short for no clear reason. But that wasn’t the end of it. Shortly after, I noticed that another charge of ₺18,160 was withdrawn from my account. W...

On April 16, I booked a non-refundable hotel room through Trip.com at All Seasons Hotel (Molla Gürani Cad. E*** A** Y**** Sok. No: 5, Fatih, 34270 Istanbul, Türkiye) for a stay on April 24. However, on April 23, a significant earthquake struck Istanbul. The city was shaken, people fled, and many—inc...

I searched for a hostel on Trip.com for a one-night stay on April 16–17, found a suitable option, and completed my reservation. However, when I arrived at the property, the hotel staff informed me that they had no record of my booking. Upon closer inspection, it turned out the reservation had been m...

I booked tickets for the Alhambra Palace through Trip.com nearly 20 days in advance as part of my long-awaited Andalusia tour. This wasn’t just any stop—it was the main reason for our entire trip. Everything seemed fine: I received confirmation, there were no issues, and no updates that anything had...

I booked a Wizz Air flight through Trip.com for March 26-30, with a paid cancellation option. Despite requesting a cancellation, Wizz Air has refused to issue my refund. In January, I received a message stating that my March 30 return flight to the UK had been rescheduled. I had no choice but to acc...