Trip.com Charged Me Twice for a Booking Error Caused by Their Own System

I searched for a hostel on Trip.com for a one-night stay on April 16–17, found a suitable option, and completed my reservation. However, when I arrived at the property, the hotel staff informed me that they had no record of my booking. Upon closer inspection, it turned out the reservation had been made for April 23rd, not the date I selected.

This was clearly a system glitch on Trip.com’s side, not my error. I canceled the reservation within an hour of booking—well within the cancellation window—and immediately rebooked to secure a room for the correct night. Despite this, Trip.com has refused to refund the initial reservation fee, even though it was their system's mistake that led to the wrong date being booked.

As a result, I paid twice for one night of accommodation. I plan to file a formal complaint with the relevant consumer protection authorities and will pursue this matter until I receive the refund I am rightfully owed. Trip.com needs to take accountability for errors in their system and stop making their customers pay the price for technical failures.