I searched for a hostel on Trip.com for a one-night stay on April 16–17, found a suitable option, and completed my reservation. However, when I arrived at the property, the hotel staff informed me that they had no record of my booking. Upon closer inspection, it turned out the reservation had been made for April 23rd, not the date I selected.
This was clearly a system glitch on Trip.com’s side, not my error. I canceled the reservation within an hour of booking—well within the cancellation window—and immediately rebooked to secure a room for the correct night. Despite this, Trip.com has refused to refund the initial reservation fee, even though it was their system's mistake that led to the wrong date being booked.
As a result, I paid twice for one night of accommodation. I plan to file a formal complaint with the relevant consumer protection authorities and will pursue this matter until I receive the refund I am rightfully owed. Trip.com needs to take accountability for errors in their system and stop making their customers pay the price for technical failures.
I booked a hotel through Trip.com but accidentally selected the wrong date—just one day later than intended. As soon as I realized the mistake, I canc...
While booking a hotel room through Agoda, I attempted to change the reservation dates, but the system somehow kept the old dates active. Despite modifying the selection, my card was charged based on the previous, incorrect dates. I noticed the mistake immediately and tried to fix it, but Agoda has b...
I accidentally made a 2-room, 4-night reservation for the wrong dates through Trip.com. When I tried to correct the dates the same day, Trip.com wouldn’t allow it. I even offered to pay for one night and do an early checkout, but they claimed the hotel didn’t approve – though the hotel confirmed the...
I made a reservation on Hotels.com, but the site mistakenly booked my hotel stay on the wrong date—despite clearly selecting March 5, 2025. I immediately canceled the incorrect reservation as soon as I noticed the error, expecting a swift refund. However, days have passed, and I still haven't receiv...
I made a reservation through Hotels.com and canceled it well in advance. The app even shows the status as “canceled.” Despite that, my credit card was charged after the original check-in date had already passed. When I contacted Hotels.com, they insisted that no reservation was made. But when I rea...
Comments