I booked tickets for the Alhambra Palace through Trip.com nearly 20 days in advance as part of my long-awaited Andalusia tour. This wasn’t just any stop—it was the main reason for our entire trip. Everything seemed fine: I received confirmation, there were no issues, and no updates that anything had changed.
However, the day before our scheduled visit, I realized our ticket didn’t display a time slot. Concerned, I contacted Trip.com customer service, only to be blindsided with the news that our reservation had been canceled. There had been no email, no notification, no explanation. If I hadn’t called, we would’ve shown up completely unaware.
Even worse, when we arrived at the palace the next day, all tickets were sold out, and we were turned away at the gate. This was absolutely heartbreaking, as it was the most important part of our tour and we had come a long way for it.
Trip.com's follow-up was equally disappointing. They offered a simple refund like it was a favor, but completely ignored the fact that their system failure ruined a key part of our vacation. I expect a formal apology, proper compensation, and for Trip.com to improve its notification system immediately to prevent this from happening to anyone else.
Around 3–4 months ago, I booked six single rooms for six nights (October 3–9) at Glück Auf Appartements Hillerstraße in Cologne through Booking.com for a business trip to attend the Anuga trade fair. Our entire travel and event schedule was organized based on this confirmed booking. On August 1, I s...
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I had purchased a tour for two people through Booking.com. However, the tour was canceled by the organizer on the scheduled date we had selected. When I reached out for a refund, the organizer told me to contact Booking.com customer service. Since the refund was not issued, I sent an email to Bookin...
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On July 13, I made a hotel reservation through Booking.com. While the payment was taken as a pending charge (provision) on my card, I never received a confirmation email. No reservation number, no details — nothing. I waited and tried to contact customer service but couldn’t get through until 1:00 P...
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