On 07.08.2025, I booked a Renault Clio rental in Bucharest, Romania through Trip.com (via Sunprice), paying a total of 9.760₺ by credit card. On the very same day, about 3 hours later, I canceled the reservation before ever collecting the car. Sunprice provided all necessary documents confirming that the car was never picked up and that I was entitled to a full refund.
Despite this, Trip.com has been stalling for two days and refusing to process my refund. Instead, they are offering only half the amount back plus reward points, which I find unacceptable. Since I never used the vehicle and canceled within a short period, there is no justification for withholding any part of my payment.
I demand a full refund of 9.760₺ to my credit card without further delay. Customers should not be penalized for canceling promptly before service was rendered, especially when the partner company has already confirmed my eligibility for a full refund. I request urgent action from Trip.com to resolve this matter fairly.
I rented two cars in Cluj, Romania, through Booking.com from January 11 to January 18, 2025. I returned both vehicles without any issues, yet my $1000 deposit (500x2) has not been refunded. It has been weeks, and despite trying every possible contact method, I have received no response. There is no ...
On October 16, 2025, I rented a Renault Clio through eDreams from Sixt at Diyarbakır Airport. My reservation number is TR870717717690. I paid a total of ₺26,500 by credit card. However, the vehicle was not delivered to me due to a name mismatch on the card. I also never received any invoice, email, ...
On 19 August, I booked a Renault Clio through Trip.com, provided by Budget at Podgorica Airport. The booking stated that all insurance and options were included in the price. However, when I arrived to pick up the car, I was forced to pay an additional €220 insurance fee by credit card, despite the ...
On August 11, 2025, at around 11:00 AM, I rented a Renault Clio through Rentalcars.com from the company First Rent A Car. Due to a delay with my flight, I arrived at Sofia Airport later than planned. However, even though I had already paid for the vehicle in advance, they refused to give me the car ...
On July 7, I booked a rental car in Sarajevo through Booking.com with the company 387 Rentacar. A total of ₺9.816,25 was charged to my credit card. On July 20, I arrived at the company’s office exactly on time to collect the car, but the vehicle was never delivered. Since that day, I have contacted ...
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