I booked a hotel through Trip.com but accidentally selected the wrong date—just one day later than intended. As soon as I realized the mistake, I canceled the incorrect reservation and made a new one with the correct date. I then requested a refund for the mistaken booking, but Trip.com told me the hotel refused to approve the refund.
So, I contacted the hotel directly, and they clearly told me to resolve the issue with Trip.com since the booking was made through their platform. I’m now stuck between both parties, with each pointing the finger at the other, while my money is held for a reservation I canceled and didn’t use.
Trip.com, I expect you to take responsibility as the booking platform. You facilitated the transaction, and you should handle the resolution—not pass it off to the hotel. I’m asking for my refund to be processed immediately. I corrected my mistake in good faith and rebooked through your service again. Don’t punish customers for trying to fix an honest error. Please act now and issue my refund.
I searched for a hostel on Trip.com for a one-night stay on April 16–17, found a suitable option, and completed my reservation. However, when I arrived at the property, the hotel staff informed me that they had no record of my booking. Upon closer inspection, it turned out the reservation had been m...
I made a reservation through Hotels.com and canceled it well in advance. The app even shows the status as “canceled.” Despite that, my credit card was charged after the original check-in date had already passed. When I contacted Hotels.com, they insisted that no reservation was made. But when I rea...
I booked and paid for a hotel through Booking.com, carefully selecting the dates I needed. However, after confirming the payment, I noticed that my reservation was set for completely different dates. When I clicked on the hotel details, I realized that the property had automatically changed my booki...
I accidentally purchased a flight ticket for June 8, 2025, through their website, when I actually intended to fly on July 8th. Immediately after the purchase, I contacted Trip.com to request a cancellation and a date change. However, my cancellation request was denied, and they have offered absolute...
I accidentally made a 2-room, 4-night reservation for the wrong dates through Trip.com. When I tried to correct the dates the same day, Trip.com wouldn’t allow it. I even offered to pay for one night and do an early checkout, but they claimed the hotel didn’t approve – though the hotel confirmed the...
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