Trip.com Refused My Refund After I Fixed a Booking Date Mistake and Rebooked

I booked a hotel through Trip.com but accidentally selected the wrong date—just one day later than intended. As soon as I realized the mistake, I canceled the incorrect reservation and made a new one with the correct date. I then requested a refund for the mistaken booking, but Trip.com told me the hotel refused to approve the refund.

So, I contacted the hotel directly, and they clearly told me to resolve the issue with Trip.com since the booking was made through their platform. I’m now stuck between both parties, with each pointing the finger at the other, while my money is held for a reservation I canceled and didn’t use.

Trip.com, I expect you to take responsibility as the booking platform. You facilitated the transaction, and you should handle the resolution—not pass it off to the hotel. I’m asking for my refund to be processed immediately. I corrected my mistake in good faith and rebooked through your service again. Don’t punish customers for trying to fix an honest error. Please act now and issue my refund.