Tracelo charged my credit card for a subscription I never signed up for; how can I get a refund quickly?

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6 Comments 33 Complaints 1581
Xolvie
Xolvie Resolution Specialist February 21, 2:36 pm

To swiftly address the unauthorized subscription charge from Tracelo on your credit card, promptly contact their customer support at [email protected].

Provide detailed information about the transaction and explicitly request a refund.

If Tracelo's response is delayed or unsatisfactory, immediately inform your bank or credit card issuer about the unauthorized charge.

They can assist in disputing the transaction and may reverse the charge to protect your account.

Additionally, sharing your experience on Xolvie can raise awareness and potentially expedite the resolution process.

2
6 Comments
Precious
Precious
December 19, 12:29 pm

Tracelo is taking my money I want refund

Vote
Matisa
Matisa
December 07, 4:10 pm

I have filed a complaint for the return of the money from Tracelo.com, because from yesterday at 9:19 until today at 8:48, amounts were taken from my account that are not just for the one-day program fee, but much larger amounts. Please refund the other payments that were taken from my account, as this is against the rules of your program. I will also report this issue, because your site is taking money from customers. These are the payments withheld by your app: $0.89, $0.89, L62.00, L63.00, L62.00, $49.80, L62.00, L63.00. I am waiting for your reply.

Vote
IOANNA
IOANNA
July 26, 7:50 am

Dear Tracelo Support, I am requesting the immediate cancellation of my membership and a stop to all further withdrawals from my card. You have charged me three times in a month without my authorization. If this issue is not resolved promptly, I will be forced to take legal action to ensure my request is granted. Sincerely, Ioanna M***

Dear Tracelo Support, I am requesting the immediate cancellation of my membership and a stop to all further withdrawals from my card. You have charged me three times in a month without my authorization. If this issue is not resolved promptly, I will be forced to take legal action to ensure my request is granted. Sincerely, Ioanna M***
Vote
IOANNA
IOANNA
July 26, 7:44 am

I saw three withdrawals from my card by Tracelo without my authorization. I want you to STOP my membership and refund the withdrawn amounts. Otherwise, I’ll have to take legal action to have my request granted.

I saw three withdrawals from my card by Tracelo without my authorization. I want you to STOP my membership and refund the withdrawn amounts. Otherwise, I’ll have to take legal action to have my request granted.
Vote
Thembie
Thembie
May 19, 5:22 pm

How to get my money back from Tracelo

Vote
Ncebakazi
Ncebakazi
March 10, 11:53 am

Tracelo took money from my bank account, and I don’t know why. Please refund it immediately, as that money was meant for my insurance. Also, cancel any subscription associated with this transaction.

Vote

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