To swiftly address the unauthorized subscription charge from Tracelo on your credit card, promptly contact their customer support at [email protected].
Provide detailed information about the transaction and explicitly request a refund.
If Tracelo's response is delayed or unsatisfactory, immediately inform your bank or credit card issuer about the unauthorized charge.
They can assist in disputing the transaction and may reverse the charge to protect your account.
Additionally, sharing your experience on Xolvie can raise awareness and potentially expedite the resolution process.
Related Complaints
I Need a Refund for an Unauthorized Tracelo Electric Company Charge

I am writing regarding an unexpected deduction of 729 AED from my debit card today by Traclo Electric Company. I have no...t purchased any product or service from this company, nor have I knowingly given any authorization that would justify this payment. The transaction appeared suddenly and was a comp...
Tracelo App Requires Message Sending Despite Private Lookup Claim

Today I purchased a weekly subscription to the Tracelo app for 1.25 because it clearly implied that I could look up a ph...one number without the other person being notified. The only reason I paid was because I wanted to search a number privately, without sending any kind of message or alert to the pe...
Tracelo Phone Locator Sent Message Without Consent
I used the Tracelo phone locator service on my iPhone on April 4, 2026 at around 10:39 pm (Central Time), paying 1.85 US...D for the service. Before making the payment, I was clearly under the impression that the other party would not be notified that I was trying to locate their phone number. However,...
Tracelo Unauthorized Charges in My Account

I am writing to report unauthorized charges from a company called Tracelo that have appeared on my Cash App card, even t...hough I have no idea who this company is or what service they provide. During this month, I noticed that Tracelo has charged my account at least three times, with each charge being...
Tracello Charges $29 Without Authorization

On March 30, 2026, at 3:44:57 AM, a charge of $29 was made from my account by Tracello, even though I did not perform an...y transaction. At that time, I was not making any reservation or purchase through the app or website, yet this amount was still withdrawn from my account. Since this transaction w...
Tracelo Unauthorized Payment Sparks Complaint and Refund Demand

On March 24, 2026, a charge of $29 was made from my Halkbank İzmir branch account under the name “Tracelo,” without my k...nowledge or consent. I did not receive any SMS or notification regarding this transaction. Additionally, I am unable to access the transaction receipt, as it does not open in the s...
Tracelo Refund After Cancelation Request!
I used the Tracelo website as a free trial to try to locate my stolen phone, and afterwards, I discovered a charge of $1...2.25 on my Mastercard on February 3, 2026. I did not intend to continue with any paid plan beyond the free trial. I request that my Tracelo subscription, if any, has been created i...
Unauthorized Tracelohelp.com Charge on Capitec Account

I recently discovered an unauthorised card transaction from my Capitec account to Tracelohelp.com for the amount of R146....25 at around 11 o’clock. I never signed up for any service with this company, nor did I give any permission or consent for this deduction from my account. This situation has cause...
Tracelo Subscription Billing Issue and Refund Request

I am writing regarding an issue with my Tracelo subscription, where money was deducted from my account without my author...ization. On 20/02/26 and 21/02/26, a total of $28 Fijian was taken from my account for this subscription. These deductions were not approved by me, and despite this amount being ch...
Capitec Card Debited by Tracelo-help.com – Fraud Complaint

My Capitec Mastercard has been debited by Tracelo-help.com without my consent, even though I have never opened any subsc...ription or account with this company. The first time I noticed this problem was on 7 February 2026, including an attempted transaction a few minutes before I deactivated internatio...
Tracelo, Refund My Money And Stop Debiting My Account

I recently discovered that Tracelo-help.com has been debiting my Mastercard without my consent, even though I do not hav...e and never opened any Tracelo subscription. The charges appear on my account on the 31st of every month in the amount of R146.25, and this has been happening since 1 January 2026....
Tracelo Account Linked Card Charged €0.62 Without Permission
On 19/01/2026, I noticed an unauthorized charge of €0.62 taken from my credit card by Tracelo, after my card appeared to... have been connected by mistake. I did not authorize this charge, and I do not wish my card details to remain saved in the system. I ask that the €0.62 be refunded, that my card be...
Tracelo App Drained My Account with Small Charges and No Results
On January 18 at around 2:00 PM, I paid money to the Tracelo app to locate my Samsung A26/A5 phone. While using the app,... repeated charges of approximately $1 were made from my account, and in the end, even after my entire account balance was withdrawn, the app still did not locate my phone. It conti...
Tracelo Subscription Scam Charged My Card
On January 4, 2026, at 1:51:51 AM, an amount of $23 USD was charged without my knowledge or consent from my Yapı Kredi d...ebit card by a company named Tracelo. I did not sign up for any membership, subscription, free trial, or similar service, yet this amount was still deducted from my card. As soon ...
Tracelo Cash Withdrawal Fraud on My Bank Card

Even though I have no subscription or membership with a company named Tracelo, a cash withdrawal of $23 USD was made fro...m my QNB Finansbank card on January 2, 2026, at around 3:25 PM. I want to clearly state that I did not perform this transaction, and it was an unauthorized withdrawal carried out w...
Requesting Immediate Refund for Unauthorized Tracelo Charge

I noticed that $22 USD was withdrawn from my Kuveyt Türk account without my knowledge or consent. In my account activity..., the transaction description appears as “05,402591****0947,24000775365100023292232,338842,12/31/2025 12:00:00 TRACELO-HELP.com 9ZE9Z”**. I have no information about any applicatio...
Requesting Refund After Tracelo-Help.com Card Fraud

While using the website Tracelo-help.com to look up who a phone number belonged to, I was asked to create a membership a...nd make a one-time payment in order to view detailed information on the screen. I entered my credit card details believing that I was authorizing a single, one-time transaction onl...
Tracelo Charged Without Subscription or Account - Refund Requested
I recently discovered an unauthorized charge from Tracelo on my bank card, in the amount of €39. I had never used Tracel...o’s services before and did not knowingly subscribe to anything. When I saw this transaction, I even had to search online to understand what Tracello is, because I have never used ...
Tracelo Unauthorized Debit - How To Get A Full Refund and Cancel!

I recently noticed that on 19 November an amount of R585,00 was taken from my bank card by Tracelo, even though I do not... use the Tracelo app anymore. I did not knowingly keep any active subscription, and I was not informed about this payment in advance. This payment was taken directly from my bank c...
Tracelo Unauthorized Charges - Incorrect Fees Taken From Visa Account
A total of two incorrect charges of €39.95 were taken from our Visa account by Tracelo for tracking my mobile phone. Aft...er that, an additional 16 incorrect charges of €0.62 and €0.63 were also applied. I kindly request a refund of the unfairly deducted amount of €49.95 to my Visa account. If not, I ...
Tracelo Charged Me Twice for One Transaction — Requesting Refund

On November 1, 2025, I purchased a location tracking service through Tracelo. However, I noticed that my account was cha...rged twice for the same transaction — two payments of approximately $1 each. I only performed the transaction once and did not receive any error message, nor did I attempt to repe...
Tracelo Unauthorized Charges - Debit Card Fraud, No Refund

Tracelo has been charging me for a subscription that I never authorized. I tried to cancel, but since I never actually s...ubscribed, they have continued to charge me because my email is not linked to the account they’re billing. I requested a full refund, yet they’ve been charging me for five months o...
Tracelohelp.com Fraudulent Payment — Unauthorized Bank Card Use
On September 29, 2025, at 03:58 AM, an unauthorized charge of ₺949 was made to my Ziraat Bank card (last four digits: 99...99) through the website Tracelohelp.com. This transaction occurred without my knowledge or consent, and I strongly suspect that my card information was compromised by a third party...
Unauthorized Charges from Tracelo - How to Get My Money Back!

Money was taken from my account. How can I get it back? Why is Tracelo charging me when I never subscribed to anything? ...What kind of fraud is this? Why did I not receive any notification or email at all? Who will return my money now?
Tracelo Charged My Account for a Service I Do Not Recognize - I Want Refund

Good morning, my name is Jose L***, an amount of $50 has been charged to my account by Tracelo for a service or applicat...ion that I do not recognize, and I demand an immediate refund and the complete disconnection from Tracelo. How can money be debited from an account without the consent of its owner...

6 Comment