Tracelo $65 Unauthorized Charge After One-Off Payment

I purchased a one-off “find my device” subscription from Tracelo and was initially charged three times $0.98, which I accepted and understood as part of the service. However, on 25/09/2026 an additional $65 was withdrawn from my CBA Mastercard without my knowledge or authorization. At no stage during the purchase was this extra amount clearly disclosed, and there was no written information about such a charge, so for me this is a hidden and unauthorized payment. After noticing the $65 transaction, I immediately cancelled my subscription because I do not agree to this unexpected fee and did not consent to any ongoing or extra charges beyond the small one-off amount I approved. I request that the unauthorized $65 be fully refunded to my CBA Mastercard and that any related recurring or additional charges linked to my Tracelo account be permanently cancelled. I also ask for a written explanation of why this amount was taken without clear prior information or consent.

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