Dispute Hong Kong VCREA Transaction

I am filing a complaint regarding an unauthorized transaction on my GCash wallet. At around 3:00 a.m., I noticed a charge of 699 made by “HONG KONG VCREA / HONG KONG VCREATION CLOUD TECHNOLOGY LIMITED.” I did not make this transaction, nor did I authorize or give any consent for this payment in any way. I request that this unauthorized transaction be urgently investigated and that the full amount of 699 be refunded to my GCash wallet as soon as possible. I also ask that any related subscriptions or recurring payments, if created without my consent, be cancelled and that my account be secured against any further unauthorized charges. I am sharing the screenshot of the transaction from my GCash history to support my complaint and kindly request your prompt assistance in resolving this issue.