My Capitec Mastercard has been debited by Tracelo-help.com without my consent, even though I have never opened any subscription or account with this company. The first time I noticed this problem was on 7 February 2026, including an attempted transaction a few minutes before I deactivated international and online payments on my card. I did not authorize any of these payments in any way, and I am very concerned that my card details are being used without my clear consent. Although recent attempts are now being declined due to the deactivation of online and international payments, I am still left with bank charges that I should not have to pay for a transaction I never approved. I contacted Capitec about these unauthorized debits, and their only advice was to change my card number and get a new card, which is a long and inconvenient process for me. I find it unacceptable that my card has been used in this way, without any clear consent or registration on my side. I request that any subscription or account that may have been opened in my name with Tracelo-help.com be immediately and permanently cancelled. I also ask for written confirmation that my card details have been completely removed from your systems and will not be used again under any circumstances, and that the charges and related bank costs arising from this unauthorized use be refunded to me.
I recently discovered that Tracelo-help.com has been debiting my Mastercard without my consent, even though I do not have and never opened any Tracelo subscription. The charges appear on my account on the 31st of every month in the amount of R146.25, and this has been happening since 1 January 2026....
On 19/01/2026, I noticed an unauthorized charge of €0.62 taken from my credit card by Tracelo, after my card appeared to have been connected by mistake. I did not authorize this charge, and I do not wish my card details to remain saved in the system. I ask that the €0.62 be refunded, that my card be...
On January 4, 2026, at 1:51:51 AM, an amount of $23 USD was charged without my knowledge or consent from my Yapı Kredi debit card by a company named T...
On 01/09/2025, my credit card was charged 49.99₺ by Tracelo, even though I have no membership, subscription, or connection with this company. Today, another attempt of 949₺ was made under the transaction description “Tracelo com acces,” but it failed because I had already blocked my card for online ...
I’m facing the exact same issue many others have reported with Tracelo. I only visited their website once—I didn’t sign up for anything, didn’t approve any payment, and didn’t even download or use their app. Despite that, the very next day, ₺988 was withdrawn from my bank account without my knowledg...
Comments