Unauthorized TRACELO-HELP.com Charge Appeared on My Bank Account

On September 14, 2026, I noticed that approximately $19 had been charged from my account in a transaction described as “international POS transaction,” appearing as “YDS TRACELO-HELP.com.” I definitely did not make this transaction, and it was processed without my knowledge or authorization.

Although the transaction details appear this way in my mobile banking application, the bank has not provided me with any explanation so far. I request that the amount charged in this unauthorized transaction be refunded to me and that the necessary investigation into any security vulnerabilities involving my card and account be conducted, with the results communicated to me.